Norfolk Terrier Pub

bad writing this having worked in this type of business for a while now, but as this meal was booked and reviews were definitely a contribution for it I feel I should warn' others. First impression was very below average. The bar was busy with...what I presume was locals, but being taken into the restaurant area there was no one. Decor was extremely outdated, tables mismatched and to be honest needed a good clean. Having rang twice to confirm a table for 6, there wasn't one set up so instead was sat in the middle on a 10, fine. Reading the menus I found they were all stuck together from sauce I presume. Ordered drinks to then have the lady return to say no merlot, fine. Ordered food, for the lady to return 20 minutes after ordering to advise the pie of the day, was no longer steak and ale but the Christmas Pie. No thanks. Once the food came (which was at all separate times I must add, being first and last about 20 minutes apart) and requesting more cutlery and condiments abit too many times, we finished up, paid and left. I hate to leave bad reviews, I could tell the two ladies were trying but could see they were clearly understaffed and overwhelmed. Clear example being that when my food was placed in front of me some onion rings fell off the plate onto the chair next to me. Instead of picking it up, the server apologised and then walked away. Only for it to stay there for the duration of the meal. If I could offer advice, it would be to invest in an update, more preparation incase of a busy period and knowing the menu and food available before taking a tables order, resulting in not having to waste time back and forth to the kitchen to ask what the soup of the day or pie is. Good luck.

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5 of us arrived at 5.30 on a Saturday evening only 2 tables being occupied so very quiet. We ordered our drinks and meals and then waited an hour to be served our food waitress arrived with 2 plates that weren't ours and...for another table (easy mistake-no probem) but then the waitress arrived with spag bol which none of us had ordered so we waited again, waitress then arrived with my daughter's curry but it was another 12mins before the rest of our food arrived still no cutlery or condiments on the table so we had to get them ourselves from a nearby table. All day breakfast was very poor eggs over cooked and bacon over cooked and very salty. Childrens jelly was watered down and tasteless. Pub was very cold and no cheerful atmosphere for a Saturday evening. When we finished our meal i went to the bar to pay and would add the waitress was lovely but at the point of paying the owner arrived behind the bar but didn't even acknosledge us obviously lacking in customer service skills. We used to use this establishment regularly when the previous owners were running it and never ever had reason to complain but this has now sadly gone downhill and I wonder how much longer it will remain open. Such a shame

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we have booked a table for the Sunday roast, when entering the pub we waited a good time in the bar before someone came to us. We were told where our table was, we waited again before our drinks order was taken. the drinks. were pretty fast dinge on the look we thought..alas we didn't have to wait 45mins before we got to eat. the lady who served the meat (which was a very small part) held barking orders to another employee instead of giving us their full attention. that was good, so we decided to dessert. we waited and waited, but no one came to our table, so I had to go to the bar to ask a waitress. when we gave our order, the waitress did not know the menu and had to find out from the kitchen what we had to know. Finally, our main plates were freed from another waitress who made excuses for the bad service. it would be nice to wear the personal professional dress like waiter, instead of training suits and casual clothes. we live very close to the terrier and want to really support them, but after today's experience we will not return.

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since over 3 hours drive for a meal I never try because they don't let them eat in the garden. No one else around very quiet, but she said that they can't get ready with eating outside than what you're trying to get complicated from tabular numbers. we had no time to go, so while my parents had eaten, I had to sit in the parking lot with my dog. ends until not eat for the rest of the day. will not be rough again as well.

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won a free carvery for 2 and thanks good it was free because I never paid for what was on my teller. most parts were unusable and what I was able to try completely tasteless, except the indisputable fact that it...all were clearly reheated in a microwave. will not come back.

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