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"a great place. team is great. must order with drunk college children and homeless loitering around. eating service is the hell, these angry reviews need to calm down. it is a burger, chill. many thanks for all meals and hard work."
Phone: +19403832316
Address: 712 Fort Worth Dr, 76201, Denton, US, United States
City: Denton
Dishes: 11
Amenities: 8
Categories: 5
Reviews: 2208
The lady working the orders (inside) had no clue what she was doing or how to take an order. She left off several items. Once that was corrected, the food that arrived, was missing items, and what we did get was cold. Fries tasted stale. Coffee was ice cold (meant to be hot). We had to ask for our missing items 3 times, and eventually another customer intervened to get my order! Definitely not a good experience.
I came in at around four in the morning and ordered a burger and onion rings but my burger was completely wrong. Although a terrible experience at first when I went in to get it fixed the manager with all the tattoos (I don’t remember her name) fixed it and we even had a nice conversation while we were waiting on it to get remade. I appreciated that a lot because you don’t really get that from anyone anymore.
The manager I was assisted today by the name of Sheka went above and beyond to make up for the previous night of being forgotten at curbside pickup followed by missing an order of fries and rectified the situation even though I couldn't find my receipt. Love the customer service here!!! <3456
This location has the best customer service out of most Whataburgers I have been too. They always greet you with a smile, they make you feel welcome! This should be an example to all Whataburgers out there, great employees and that is reflective of management/ownership!
a great place. team is great. must order with drunk college children and homeless loitering around. eating service is the hell, these angry reviews need to calm down. it is a burger, chill. many thanks for all meals and hard work.
