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"Good food and drinks and great service very helpful and made sure we got the full experience. Thanks Torin!"
Phone: +441415594331
Address: 42-46 North Fredrick Street, G1 2BS, Glasgow City, United Kingdom
City: Glasgow City
Dishes: 167
Amenities: 25
Categories: 5
Reviews: 4683
I attend this pub a minimum of once a month with my father to catch up and enjoy a few drinks and atmosphere. Been doing this since the place opened. Will not be going back after today due to the poor Qaulity door staff and policy 's being made up on the fly. I booked a table one week in advance as I usually do and when I arrived as I went to walk in a young man maybe 18 stood in front of me and told me to not dare walk past him he had in plain cloths and nothing identifying him as a doorman such as an sia badge(turned out had it on his waiste under his coat deliberately obscured) he efused me entry as I had on jogging bottoms. I was told by the doorman this is a breach of the dress code/uniform policy. When I queried this policy as I 've been coming to this pub regularly for 10 years his response was he was denying me entry as 99% of fights he breaks up where people with jogging bottoms on. . While I 'm standing there two customer came outside for a smoke one with joggers on and another with shorts he then refused the customer who was already in admittance back on to the premises but let the shorts back in. When that customer asked to go back in and get his jacket and a refund he was refused, it took his partner to come out to get his stuff. I asked to speak to the manager as I had booked a table and ordered drinks which where at the table as my father had arrived before me, he said I was not entitled to a refund on site and would need to contact them via email. I then asked to speak with the manager and he responded with no. I had.to phone my father who was already within the premises(with jogging bottoms I might add) and ask him to grab the manager who eventually came out, I asked where the dress code was stated and she could not direct me to anything but she had made the decision on the day and that 's it even though the majority of customers inside already where weathering joggers. I got so frustrated by this interaction I started recording for evidence and the door mane then told me that unless I stopped recording my father would not be getting a refund for the table/beer he had purchased for my arrival. While I complelty understand some premises have dress codes they should be clearly marked online and not be changing day to day let alone during a day after people are already in the pub. The manager refused to provide any kind of complaint details aswell. Cannot believe after so many years of attending this place to be met with this, the doorman was needlessly confrontational from the get go and just making stuff up on the spot.
Torin looked after us on our Stag do visit . Absolutely brilliant service . Food and drink was great value . Could not have picked better place for food and drink. Thank you so much.
Tasha was our server , she was very friendly and very fast with service which was great, would definitely be back ! Festive brunch was great value !
great atmosphere. food and drinks were delicious. served by tasha who was friendly and talkative and had good energy. will be back
Good food and drinks and great service very helpful and made sure we got the full experience. Thanks Torin!
