1 /5
Rating
★
Schlosscafe Benrath used to be one of my favorite Cafe in Benrath area and I went there for breakfast and coffee several times with friends. But last Sunday's visit was the worst experience I have ever had and very disappointed about the staff and the...service. Cold, arrogant and unfriendly. As I ordered cake take away from this Cafe,I thought they have this service all the time. So last Sunday I went there and wanted to order some cakes for take away. I went to the front desk directly, at that time there was a staff who is responsible for coffee making, one waiter was waiting for place order, another waitress was walking around. I was there waiting for more than minutes, they noticed me but no one ask you whether you need any help, they just ignore you as air! A couple of minutes later, the waiter finally asked me what I want. I said I want to order some cakes for take away. Without any thinking, the staff who is responsible for making coffee said No!, the answer was so cold and no explanation at all. Then the waiter and the other waitress simply said that it's Sunday, they don't offer takeaway. But still, cold, arrogant and no smile. That coffee staff still keep saying No!. Okay, if you have this policy, you can explain to a customer in a proper manner and be friendly, right? Why come with this kind of bad attitude? Very disappointed about this Cafe. They don't care about customers and don't care about those frequentvisit customer at all. They don't know a good business is based on good service and care about every customer, reputation is based on word of mouth and loyal customers. For sure, I will never visit this Cafe again, and for sure I will not never recommend any friends about it