1 /5
Rating
★
We visited Prezzo this evening for our anniversary. We booked in advance and I made sure to put on the booking that we were celebrating a anniversary, however this did not seem to make any difference at all. It would have been nice if some effort was made in this area, especially when booking the website asked if we were celebrating. It seems point the website asking if the staff do not acknowledge it. We were greeted at the door however it was not a warm welcome. We were offer a small table and I requested a different table as I did not want to be right next to the toilets. The food came quickly. I ordered the pasta arribata and added chicken. The pasta was undercooked. The sauce was so plain and cold it was awful. The sauce was also a weird water consistency so It wasn't sticking to the pasta correctly. It felt like they had just water down tomato sauce. I could not taste any chilli or garlic. My partner had the three meat pizza, he said it was plain and was undercooked also. The staff were unbothered and did not bring any warm energy. I asked to have the aribaita removed from the bill as I did not eat it. They said they would remove it. We had dessert which was nice. I had a 2 free dessert voucher so I used this. The server did remove the desserts however did not remove the aribaita. We Asked about this before we paid, the server lied to our face and said she had removed it. We added it up and she clearly did not remove it. We just wanted to leave so just paid it and left. The restaurant was cold and I could smell cigarettes. This was an awful experience and we will not be returning. We especially did not like being lied to about the pasta dish not being removed. Overall its cheap cold tasteless food and cold lifeless staff