Painted Cottage Cafe

Don't waste your time with this business, horrible customer service! I purchased a buffet out of their Etsy store, and regardless of how many times I messaged them about a delivery, I received no response. When the item arrived by UPS, I was not home, and it was left with a paralyzed and (obvious) cognitive brain-injured person. I had no idea when it was shipped or coming since the shop does not respond. He Signed for it, and the driver left the box Crate in my garage. When I arrived home and had someone help me unpack it, there was a hole in the buffet's back, and one leg was broken. I immediately contacted the seller, who, of course, did not respond. I opened an Etsy case that allowed me to be refunded for buffet and shipping. Finally, the seller responded and said he would contact me with details on when the item would be picked up. I waited and when I heard nothing I contacted the store again. At that time, the store said to discard the buffet. I paid to have the item shipped to my home because I didn't have the means to transport it; therefore, discarding this item is impossible. I called the shop and was told I should have opened the package while the UPS driver was there so if there was damage, he could take it back. It took nearly 20 minutes to unpack this freight delivery. NO UPS driver will wait for you to unpack an item that long. Now I have to hire someone to come to my home and pay disposal fees to the dump since it's not useable and couldn't even donate. Save yourself the heartache and purchase elsewhere as the customer service is horrible! Just look at their reviews.

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I ordered furniture from them on Etsy; spent a couple grand. Big mistake. No communication from them; no response to messages about when they would ship. Then, Jim messages, 'We will let you know... we are expecting a shipment next week '. This made no sense. Did they not have the stuff they sold me? More silence in response to my questions. Then they said that they were painting the furniture. Suspicious, that they actually didn 't have the furniture, I asked for a photo. No response. Last Monday, they messaged, 'We will send you photos by Friday. ' Friday and Saturday passed, no photo. When I pressed for a ship date, Jim responded, 'Next week.... ' which, I pointed out, is not a date. No response. Ultimately, I contacted my credit card fraud department. They said they refunded me today. I 'm hopeful but skeptical. No credit has yet appeared im my account. These people are sketchy. Their 'store ' is sketchy. Run away

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I placed an order with The Painted Cottage via Etsy.com on May 3, 2020. I received an email stating my order had been delivered and another email stating my order had been shipped on the same day. I never received my order. I made multiple attempts to contact The Painted Cottage but received no reply. I had to file a fraud/theft dispute with my credit card company to receive a refund. I found this is a common trait for this company, taking people's money and not sending the purchased item and not replying to the consumer's email.

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It is a beautiful piece. There are a few negative things I experienced to knock it down to 3 stars:

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DONT SHOP HERE......not upfront and honest.

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