Jeni's Splendid Ice Creams

Got yelled at by an employee (manager? when asked what practices they use for those with nut allergies (this was on 11/6 around 3pm . The teenage employee at the counter was really nice but admitted he didn't know, while the older female employee making cones immediately got defensive and sarcastic. I asked nicely so I'm not sure why she was so mean about it but it was embarrassing and unnecessary as I had my little niece with me (who has some nut allergies and we were celebrating her birthday. For such a huge and trendy chain, I am super disappointed that the employees are not versed in common food allergy practices and would not trust coming here if I had a severe allergy. At the end of our visit, the employee who got snarky basically barked at us that if we wanted them to open a new container of ice cream, we would have to wait a long time, and that people call ahead (umm how was I to know this?! . Not a good look, Jeni's.

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Love this ice cream place. Service is nice and the prices are pretty reasonable. I usually get the three half scoops(Trio) but the scoops are pretty big. I shared the trio with another person and it was still a lot of ice cream for both of us. Favorite flavors are Texas Sheet Cake and Gooey Butter Cake. Be wary of the Wildberry Lavender as we found it really tart and not enjoyable. The store opens late which is also a plus.

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Quick and tasty ice cream shop chain by the Boro with some sweet and not too sweet flavors! They’ve got classic flavors like mint chip or chocolate with a bit of a twist, and new ones for the seasons like sweet potato with marshmallow to get you in the thanksgiving spirit ? it’s not advertised on the board but I usually get a kiddy serving (one single scoop) as that usually tends to fill me up enough!

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Good sweet flavors and a wide

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Poor customer service.

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