Wegmans Meals 2go

I went to the Mount Laurel Wegmans after I went to the gym earlier today. I went through self checkout and after scanning everything realized that it was credit only. I wanted to pay with cash so I called the cashier working the self checkout lane over. Her name is Alice. Alice came over and said. “No problem. I’ll just do the same thing for you that I did for that lady.” She proceeded to point to a white, blonde lady walking towards customer service with her two children. Alice then told me I would need to go to customer service with the receipt she will print out to pay. So far so good right? Here’s where things took a turn. I reached out to take the receipt from Alice. Alice then states, “I have to walk you to customer service.” When I questioned why she stated, “Some people suck and will just walk out with the cart.” I figured this was typical procedure except, when I walked up to the register I saw the little white blonde lady with her two children with her receipt in hand. At that point I was furious. I asked Alice why she gave the little white lady her receipt to pay but I had to be walked to customer service like I’m a thief. At first she looked confused but I asked her again and she said, “sorry, I’ll accept that.” Accept what exactly? That you’re profiling people? That you’re accusing customers of stealing? At that point Alice walked away and I proceeded to go off. I probably said every curse word in the book and definitely made a scene. I saw red. I’m a long time customer of Wegmans and this really made me disappointed and sick to my stomach. A nice lady with reddish/ blonde hair came over to ask me what’s wrong and calm me down. But it was too late. I’m not sure if Alice was racist or just profiling because I had workout clothes and a hoodie on but her behavior was totally uncalled for. The manager, Sean came out and I was still going off because in all my years, I don’t think I’ve ever encountered something like this. He was nice and was polite but at that point I wasn’t hearing anyone. Wegmans needs to do better. I don’t know that I’ll ever feel comfortable setting foot in that store.

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I am leaving a review regarding the associate Cheryl who is working in the pharmacy. She is quite the short rude person who seems to stalky annoyed engaging with customers. Maybe she needs to go home or have a day or 2 off. We all have tough days but just be kind

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About 50% of the produce is rotten. This is from Monday at the Mt Laurel store. The Cherry Hill store is the same. Buyer beware! The cost of groceries is too high for me to throw it all out and my time is too valuable to be returning things.

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I was surprised by the level of service. Very helpful, pleasant, and friendly staff.

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Quick accurate curbside service

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