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"Staff is nice but the company is run very poorly."
Telefone: +15124671548
Endereço: 2900 West Anderson Lane, Austin, 78757, United States Of America, North Browning
Cidade: North Browning
Website: https://www.starbucks.com/store-locator/store/18566/
Segunda-feira: 05:00-21:30
Terça-feira: 05:00-21:30
Quarta-feira: 05:00-21:30
Quinta-feira: 05:00-21:30
Sexta-feira: 05:00-21:30
Sábado: 05:30-21:30
Domingo: 05:30-21:30
Pratos: 13
Comodidades: 1
Categorias: 5
Avaliações: 2647
I just had one of the most profoundly disturbing customer service experiences in recent years. For context, I live across the street from this location and walk here occasionally. I’m out of coffee at home so decided to walk across the street for coffee today. Upon arriving, the lobby is closed, but they are serving guests at the side door no big deal. Attempt to place my order at the door but am told it has to be done via the app… which is a bit odd that I’m talking to a human but they need me to tell them the order in a phone app. I pull out the app and try to place the order. This location is down in the app, so not able to take orders. However, the drive thru line is moving appropriately so I know at least some of their machines are working. My obvious next request is to just have them take my order and pay using the working terminal at the drive through window. The manager tells the nice gentleman helping me that this isn’t allowed then comes over to the side door I’m standing at and very condescendingly tells me, “you need to get in the drive thru like everyone else and if you don’t want to do that you can find one of our many other locations to choose from.” I’m a very easy going and honestly gentle person, so know that I was not being hostile or confrontational (although looking back perhaps I should have been more so… . At this point, I again asked if she could just take my order and pay for it at the working terminal. She got very rude and nasty towards me and told me to go somewhere else then asked if there’s anything else she could do to help me. Again, in that power hungry managerial condescending tone that we’ve all heard in customer service. I chose to leave. Did not get her name, but she was about 5’4” dark black hair and not thin. She was probably having a rough morning and saw me as some sort of threat and decided to take frustrations out on me. Moving forward, let’s do better to treat all of our guests with respect and go the extra mile. Even if that means doing things that are less convenient. Such as, in this case, taking an order and running a credit card at a terminal 15ft away instead of one directly in front of you. I will do my best to avoid going to this location in the future. Fortunately, I’ll be moving slightly further away in a few weeks so this shouldn’t be a problem.
Asia at Starbucks on Rockwood and Anderson is a true gem! Her exceptional customer service made my visit truly delightful. From her warm greeting to her attention to detail in taking my order, Asia went above and beyond to ensure I had a fantastic experience. Her friendly demeanor and willingness to accommodate my requests made me feel valued as a customer. I highly recommend visiting this Starbucks location and experiencing Asia's top-notch service for yourself. Five stars all the way!
