Jethro’s ‘n Jakes Smokehouse Steaks

The restaurant is ok...Mike in the office is horrible. I called inquiring about my lost debit card and he in turn started raising his voice, then a low yelling, wanting to know who helped me when I called the first time, and on and on. He was pitiful. I was in tears by the time we hung up. He has EXTREMELY POOR communication, and honestly, I feel very sorry for every employee at the Altoona Jethro's. Mike creates an atmosphere of FEAR. Horrible customer service. I will never go there again. This kind of management atmosphere deserves a ZERO, poor, poor example. Food: 4/5 Service: 3/5 Atmosphere: 3/5

• Útil
• Não útil
• Responder

Great BBQ joint... This particular location also has smoked steaks and prime rib. I had the prime rib, which was a good portion, tender and cooked perfectly! My issue was with the au jus it was sitting in. For my taste, au jus with prime rib should be beefy tasting and a little smokey. This was like maybe they added a little BBQ sauce or something that made it sweet. Others may enjoy it but it's not for me. The mac n cheese and baked beans were very good! My husband's tenderloin was wonderful! I'll be back, just not for prime rib.

• Útil
• Não útil
• Responder

The atmosphere is great and the service is also very good and pretty fast and there are a lot of options when it comes to the food and I’ve had a good amount of the things on there menu over the years and it’s all good would recommend

• Útil
• Não útil
• Responder

Very good service, very tasty fried chicken with that seasoning that makes your moment unforgettable Efficient service and a very welcoming, pleasant atmosphere

• Útil
• Não útil
• Responder

Fast but rude service. Food is okay but overrated. Pricing was fair enough. Overall experience was so so.

• Útil
• Não útil
• Responder