1 /5
Média de Avaliação
★
Never in my life have I been treated so horrible at an establishment.I use the app to get the point to eventually redeem for a freebie here and there. Today at 2:31 pm a young man, who gave me the name Nu-Nu, told me that they no longer make ice coffee for the coffee you get to redeem for the points. Which is strange because at this exact location I’ve got this same thing several times. So I asked who said that’s the new rule and his response was my coworkers. So I said may I have your name. He said nunu and asked can he have mine. I said Sarah. And I said I guess I have to go to a different location and I’d never heard of that. He then mocked me repeatedly yelling my name and laughing saying he didn’t feel like making my coffee anyway. So I had to leave without my coffee and with my two kids crying without getting their doughnuts. Customer service has really died. And the young man named Nu-nu is working in the wrong industry. He clearly does not like his job at Dunkin doughnuts. And it’s sad because I go to this location every morning and I tip very well. It’s not an easy job. And I have the upmost respect for and hospitality employee, as I am apart of the industry myself. I would never imagine treating a paying customer like that. And if that’s the image that Dunkin is ok with. Plan on going bankrupt to Starbucks. Because at least they know how to treat customers.