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"Staff, food and desserts were excellent such an enjoyable evening"
Phone: +441245690586
Address: 13-15 Backnang Square, Chelmsford, United Kingdom
City: Chelmsford
Website: https://wildwoodrestaurants.co.uk/restaurant/chelmsford/
Monday: 12:00 -23:00
Tuesday: 12:00 -23:00
Wednesday: 12:00 -23:00
Thursday: 12:00 -23:00
Friday: 12:00 -23:00
Saturday: 12:00 -23:00
Sunday: 12:00 -22:30
Dishes: 48
Amenities: 16
Categories: 5
Reviews: 3530
What a Christmas disappointment I arrived 5 minutes later than my friend but she was sat at 6pm. We thought we booked Xmas dinner but to our Surprise we only revived a normal menu. The waitress was very kind and checked with the kitchen that we could have the three course Xmas menu. Before this We waited Half an hour and not one waitress approached us to offer anything. I then had to get up and ask someone for drinks. The young waitress was very sweet and took our drinks order. We only had our mock tails order and the water we requested we did not receive. After waiting half an hour I again had to get a waitress’s attention for our water Starter came and we were happy with the food Mains…. My friend received her main first which was Luke warm, I received my side of green beans but was left waiting for my main and also left with no replacement of cutlery for either of us, So again I had to get up and find a waitress for cutlery to eat. Also every single table had two peppers and each and no salt to be seen. So we ended up eating separately which is extremely disappointing as this was our Christmas meal. Finally cleared of our mains and had our desert order taken which we then had to wait for an extremely long time to receive Then had to go to the staff to pay as nobody cleared us or asked if we wanted anything else I have worked and managed hospitality for years and although the waitress was very sweet the whole staff service was pure laziness. The older waitress who looked like the Manager was the worst of them all. The restaurant was not busy at all and plenty of staff to cover the tables. The place was dirty, food was average and service just shocking. I understand you may be tired from Xmas but staff should be sharp on a QUIET Friday night before Xmas. When we paid the bill I was extremely hesitant to pay the service charge due to the lack of service but the young girl was very sweet and it’s Christmas Whoever is managing this is failing. I have run bigger restaurants with hundreds of Customers and have never delivered such a poor and lazy service for a small amount of tables. I can’t believe the good reviews you have are real. I will never visit again
The staff here went above and beyond adapting the menu and checking their ingredients to accommodate my new food allergies. Our waitress was very polite and friendly. We have often eaten here and find the whole experience relaxing and friendly with good food.
Food is fine, but small portions for the pasta and the salads we had. However, very pricey for what they offer. Staff is nice, location is also nice, but would not go back as not really value for money.
The food is average at best. Given that it serves pizza and chicken and is 30 seconds away from both a zizi and a nandos, this place needs to up its game to survive long term.
