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"20 min plus for them to process five cars. For my order personally lasted 4 minutes plus (in the window). All cold!!! Only ordered five burgers and chicken rings. Down there!"
Phone: +16364414537
Address: 4201 Veterans Memorial PkwyMO 633761657, Saint Albans, United States
City: Saint Albans
Website: http://www.whitecastle.com/
Monday: 16:00-21:00
Dishes: 85
Amenities: 15
Categories: 5
Reviews: 1822
I got there today at about 6:45pm. My mom was driving the car and she ordered herself a meal. When we got to the window I forgot to ask if they had milkshakes. I asked the guy at the window if I could get a medium VANILLA milkshake and he said okay. I had to pay almost 4 dollars for it. When the guy handed it to my mom, she handed it to me. It was chocolate. I told the guy ?I said vanilla? and he said ?we don?t have vanilla?. WHAT??? I paid almost 4 dollars for something I didn?t want. I ended up just telling my mom to drive off. I figured I?d make myself drink it. There was something wrong with it, it was very grainy and had like some darker brown specs in it. It didn?t even really taste like a chocolate milkshake, it tasted like those little Debby Swiss rolls (which are good but it?s not the right type of chocolate for a milkshake). So, I spent the next 45 minutes driving around to 4 other fast food places trying to find somewhere that had milkshakes. Ended up paying 6 dollars at Freddy?s when I could?ve paid 3 at White Castle if they had vanilla. But seriously, why tell me okay after I told you I wanted a vanilla milkshake then give me a chocolate one. Also, why say ?we don?t have vanilla? rather than giving me a refund?? Just wasted money on something that neither me or my mom will drink.
A new visit at 12:30 in the afternoon. Drive-Thru was wrapped around the building. They were extremely short hand so I was really ready to give them a passport for any reasonable waiting. A gentleman, who was already there waiting for a good piece, received his order after I got mine, who just seemed wrong. Cash seemed overwhelmed. Beverage machine in the dining area showed that it had lemonades. Had a sign even by registers that had indicated 3 new flavors. However, when pressed for minute Maid Lemonades these flavors were 't there and rest all indicated not available. A young man who was a cook came to meet the food I had ordered, and I asked him. He was surprised, but took my drinking cups on the Drive-Thru drinking machine and filled the cups with the desired flavors. He was a very nice, professional and friendly young man. Try to be as helpful as he could by making napkins. Straws, dips and bagged drinks to allow a simple carry. The cashier lost them 1 star, the missing beverage machine a 2nd star, 3rd star lost by cup lid, the 't really fit. In the pocket and out when they are received with the side of the cup the lids jump off. Bad when adults drink. Bad if it's a child that wants to drink.
My favorite is still the original slider! If you get it hot and fresh and it's still steaming when you take your first bite ...it is heavenly! This particular store was very nice, new, clean and had: two very adept employees that were very pleasant and professional! Overall a good experience. This store was pretty busy but these two gals handled it with no problem at all.
40 minutes waiting for underservice, but our order was really hot plus the checkout was very quiet and beautiful. She really made the lemonade out of a situation without control?
20 min plus for them to process five cars. For my order personally lasted 4 minutes plus (in the window). All cold!!! Only ordered five burgers and chicken rings. Down there!
