1 /5
Rating
★
My family and I had eaten twice at Schloss Hotel Restaurant and had good service and good food... No major complaints. Then came the group experience... We reserved the outdoor area for a group of about 30 and even in our desired order they asked, we all eat the same meal for their convenience when cooking for such a big party... fine . The person who made the reservation spoke to the manager on three occasions, once personally when placed in the order and confirmed the number of guests. When we came to the restaurant the night, it looked like we had been completely forgotten. We sat INSIDE, the weather was cloudy, but still no rain and still nice enough that others were outside and we sat at different tables, some far from the others, so it was as if we were not together at all. When we expressed our dissatisfaction about the situation, were we met with rude answers, accusations and no help at all? I asked why we didn't sit outside when we had reserved the outside area, and it was said that it wasn't too cold. Finally, I told the manager that we were going outside. Once outside, it got worse... The party was only saved by big company and lots of fun and laugh among us all. Some of the employees were very nice and some were the worst I experienced in Europe, which insults us and in German, without recognizing that some of us were German and understood every word. We had to wait almost two hours for our meal, and we later found out from one of the employees that the manager forget to put our reservation in the calendar, so why they tried to blame us beats me . One of the waitresses was the most annoying and rude women I met in my life and she tried to pay us for a meal that no one had ordered, served or eaten. I recently found out from others in this area that they had similar group experiences in this restaurant... Terrible management, no preparation, bad service and a habit of sticking guests with meals they do not order or eat. The area is beautiful and the hotel is beautiful, but... Never again.