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"I never felt the desire to publish such a positive review of a waffle house. Very clean, attentive staff and delicious food as always. Will be absolutely our Go-to location"
Phone: +12054378220
Address: 5176 Caldwell Mill Rd, 35244, Hoover, US, United States
City: Hoover
Dishes: 5
Amenities: 4
Categories: 5
Reviews: 199
Unfortunately, despite the excellent diet and service, they were obviously underused, which led to me having to wait an hour to get my food, even though they were just for customers. From what I could tell the cook was the only one who works there and so my complaint is not with him, but with management and administration. I was also very unhappy with the fact that I couldn't fix a call and was suspended when I actually reached a person and asked about the placement of an execution order. Honestly, the only reason I've waited so long was because I'm a gardener and had worked out outside in the icy cold all day and night and was extremely hungry and they were the only place open and I saw how hard the cook tried to do any appease and his job despite the lack of help. I really felt very sorry for the guy and he was very, but unnecessarily apologetic for the situation and I ended him a larger than average tip for his good character, integrity and service. Unfortunately, it is a well-known situation with blue collar jobs and yet another example of why the workers of management and appreciation in the form of greater benefit and higher wages earn much more respect, what we actually and desperately deserve and, in my opinion, is the best and easiest way to make the USA a stronger Union at grass level. This country is not wasted when it comes to wage compensation. Workers have more than a good reason to despise most politicians and companies who only play games with us workers to selfishly extract the wealth that is possible for themselves, while the rest of the country is led to the nurse.
An elderly woman worked here in the night shift at 10 a.m. on Friday, 23 September 2022. She was incredibly rude to me and my friends. She humiliated me and accused me of stealing my meal. She was disrespectful and needed a long time to serve us. She took about fifteen minutes to even offer us drinks! I have a fiesta omelette to go and she gave my meal to the wrong table. When I asked her about it, she was very rude and tried to blame me. It was very difficult to pay, and she tried to demand that I double. I am very disappointed with customer service and will not come back.
I'm visiting the city and this is by far the best waffle house I was in. The place was pampered, but the service was fast and friendly. Every table was full and I still had my order in 2 minutes going from me in. The staff was there.
This store is run like they all used to be. Fast fresh food, great service. The teamwork is obvious and makes all the difference. When other waitresses stop by to check your coffee and see if your OK, that is top notch service.
I never felt the desire to publish such a positive review of a waffle house. Very clean, attentive staff and delicious food as always. Will be absolutely our Go-to location
