Twist Dessert Lounge

I decided to buy some ice creams from Twist. Firstly, the Ferrero Rocher flavour feels like 1 small piece of the chocolate has been mixed into 2 litres of vanilla ice cream. The Chocolate chip had no chips in it and was plain chocolate! There were a few minimal amounts of chips sprinkled on the top but if that was the only place they would be the server should have assured that we got some actual chips in it. Both scoops had no chips in it! What’s the point?? There were a few other minor issues that wouldn’t have mattered but since I have got this awful treatment from the retailer… The senior staff on duty that day had a foul face and did not even acknowledge me. The junior staff was quite nervous around her and left my card in the card machine. To add to the horrible experience and my main reason for the review, I was charged twice!! When I noticed this error on my bank statement I contacted the retailer via email, and provided proof of receipts and screenshots of my bank statement. “Mitul” got back to me and asked for a few days to investigate. After that he emailed me to ask for my no. to discuss and then silence! I received no phone call. I sent two emails after that over the next couple of days and no response, they were ignored. I now have had to contact the fraud department of my bank to recover the money and could have avoided the hassle if “Mitul” had a backbone. Needless to say I will not visit again and please be careful of your card transactions with this company.

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Ordered via deliveroo, simple meal of cheesy chips and beans twice, as our kitchen is being fitted amd we were hangry. Cost of £16!!! Twist is really nearby yet chips awful really dry, overcooked, greasy, with piddling small ice cream cups of beans, how can you get a meal like chips and beans wrong? If it was generous and nicely cooked and packaged you could be forgiving of the price but this was appalling and we feel ripped off. Deliveroo doesn’t give a refund for this kind of thing. Won’t be ordering again, just can’t believe the gall of it to charge so much and then provide such bad food. Very very unhappy.

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Eighteen of us went to the restaurant for a celebratory dessert. The food was fantastic and exceeded our expectations. Hemangi and Simran were very accommodating and quickly understood our order, efficiently preparing and serving it. Our group was comprised of a large family with ages ranging from 4 to 50, and everyone was pleased with their meal. Thank you for making our Raksha Bandhan celebration so enjoyable, seamless, and delicious.

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The milkshake was essentially just milk with melted ice cream. There were no managers available to address my complaint. All they could offer was an apology, which was not satisfactory. The service was poor and the prices were too high. This was my first and last visit to Twist. I could have made a better shake at home. I will stick to Baskin Robbins in the future.

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Don't bother with this place, they had no ice cream at all...hottest time of the year and no ice cream? They've missed a trick here. Awful staff...

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