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"I asked for a mango smoothie and they give me a **** with a kind of mango flavor wall the mango skin Thierry service is good, but I hate that they have no solid juice"
Phone: (+1)3136361999
Address: 5858 Schaefer Rd, Dearborn, United States
City: Dearborn
Website: http://tropicalsmoothiecafe.com
Monday: 07:00 -20:10
Tuesday: 07:00 -20:10
Wednesday: 07:00 -20:10
Thursday: 07:00 -20:10
Friday: 07:00 -20:10
Saturday: 07:00 -20:10
Sunday: 07:00 -20:10
Dishes: 0
Amenities: 3
Categories: 5
Reviews: 15457
A single bad experience doesn't necessarily warrant a 1-star review, but after comming here on and off for 4 years I can safely say this is the worst tropical smoothie I've been to. Sides literly fractions of the size of 4-5 other locations I've traveled to. Sandwiches near entirely bread. Cold cheese on quesadillas. Shredded cheese on sandwiches that require slices. Kale slaw almost entirely void of actualy slaw dressing. Smoothie blended with so much banana it was slimey. And today.. a smoothie blended with so much ice it was mostly water when drinking. By the time I got to the bottom I had an icey paste the consistency of a slushy. I typically grab and go, and chalk it up to variance, and just try again in a month or so. I don't even blame the staff at this point, it's been 4 years... Has to be management. With so many 1-start reviews I guarantee this stores rating is artificially boosted.
If I could leave a zero star review I honestly would. In my experience and from what I have heard the phone is constantly off the hook so no carry out orders can be placed, anytime I come in I ALWAYS speak first in which I rarely get a response, and you can bet the store is always going to close 15 minutes before it is supposed to. The smoothies are hit or miss, either they are lumpy (not smooth at all) or the order is entirely wrong. No longer will I patronize or recommend this store to ANYONE. In my opinion these issues needs to be addressed ASAP to retain and build clientele.
This location is the worst Tropical Smoothie I?ve ever been to. I?ve been here several times and each time the food is made wrong in comparison to others I?ve been to. The smoothies are cool but the food is horrible. It?s managed by a bunch of teenagers that do not know how to make the food properly. There needs to be some higher level of training to teach them how to make the food, especially the wraps. Avoid wasting your time and money!!!
I believe customer service is not even close to being ideal. Communication is a very important competence in customer service. Staff are missing. I asked for a cheese quesadilla and I was recommended to some other of the staff listed several ingredients and among them was chicken. I told her I wanted cheese. I got a quesadilla with chicken in it and I didn't know until I took a bite. I feel sick.
I asked for a mango smoothie and they give me a **** with a kind of mango flavor wall the mango skin Thierry service is good, but I hate that they have no solid juice
