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"Outstanding experience staff were so pleasant"
Phone: +442030111555
Address: 11 Westferry Circus, Tower Hamlets, United Kingdom
City: Tower Hamlets
Monday: 7:30-11 11:45-14:30 17:30-21:30
Tuesday: 7:30-11 11:45-14:30 17:30-21:30
Wednesday: 7:30-11 11:45-14:30 17:30-21:30
Thursday: 7:30-11 11:45-14:30 17:30-21:30
Saturday: 10-16:00 17:30-21:45
Sunday: 10-16:00
Dishes: 338
Amenities: 9
Categories: 5
Reviews: 2907
A sequence of 5 issues in one visit... nightmare! Some friends and I arrived 15 mins after opening for Sunday brunch booked on open table. We ordered and as pre requested by Open Table I am gluten intolerant. I ordered GFree eggs benedict but what I suspected was a gluten version arrived. When questioned, the waiter was certain it was. I was still dubious so sent it back for confirmation. It wasn’t! They apologised but then said they ran out if GF bread and would I wait whilst they went to the supermarket?? After waiting 1 hour the orders for the rest of my party didn’t arrive whilst everyone else’s in the now full restaurant did. Apparently they confused our order with another table. When it eventually arrived after 80 mins, no toast came with the full English and when asked none ever arrived. Tea and coffee now cold as it was delivered 80 ago. After several complaints to the manager, several apologies we were offered complementary meal. What was intended to be a quick family brunch ended ip being a 2:30 min fiasco!!
Good food and great service one point was they didn’t have my Open table booking but once they looked they found it. I’ve eaten here a couple of times and it’s always reliable. Would recommend!
Sadly disappointed on the service it was very hit and miss. Their were more children than adults which seem very wrong and should not have been allowed.
Friendly staff, food was good although slightly overpriced in my opinion.
