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"This is one of the finest places to visit, the staff ,food and the general environment. Lovely beer garden which is part of the original grounds. Brilliant."
Phone: +441444245178
Address: West Street, RH15 8TS, Mid Sussex, United Kingdom
City: Mid Sussex
Website: http://thewoolpack.net/
Monday: 12:00-23:00
Tuesday: 12:00-23:00
Wednesday: 12:00-23:00
Thursday: 12:00-23:00
Friday: 12:00-23:00
Saturday: 12:00-23:00
Sunday: 12:00-22:30
Dishes: 21
Amenities: 20
Categories: 5
Reviews: 811
I went in with my family today for a Sunday roast really exited as I haven’t had one for a while and I was really surprised with the customer service as well as the food. From the moment we walked in after reserving a table and being told it was externally busy and wasn’t sure if we could be accommodated but we’re grateful to be squeezed in, the pub was nearly empty and we’re met with a member of staff who didn’t even acknowledge us, we said our names and the waitress said nothing but walked us to our table no smile or any contact, which was really weird. We sat down and she walked away. This happens through the whole experience and I noted it was the same with the rest of the staff on each table. Still really excited for my roast I had high expectations, but the food was bland and surprisingly not edible, I had the chicken and it was rock solid and couldn’t even cut into it, it was so dried out! The swede mash had seeds in it and just seemed fussy and ruined it.. all in all it seemed very over priced for what was received, add in terrible customer service and it was a shocking meal experience. I was going to speak to whom I assumed were the owners about how I felt but they seemed they were in the same attitude as the rest of the staff. Extremely unapproachable. I definitely won’t be eating there again and only writing this to suggest people avoid a terrible atmosphere while dining..
Not a relaxing dining experience, booked a table for two on Easter Sunday to meet a friend who lives locally. Really was no need as fairly empty at 1pm despite this was not able to change table from the one reserved. Had just about taken my coat off when we were asked to order. Roast was ok but nothing special and given that I felt the manager/landlady was watching every mouthful I ate I found the whole experience rather off putting. It wasn’t as though they needed to table for another sitting. We stayed awhile longer in the bar area for a chat which is why I have rated it 3 as the bar staff were friendly enough. If I was just to rate the dining it would have been a 2. The fact that it’s located in a highly residential area with little to no direct competition the empty tables on an Easter Sunday probably speaks volumes.
Arrived a bit earlier before our booking, we were fitted straight away, BUT we had to wait 40min to get our food. Food was frozen, not a fresh roast, which you would expect especially for an Easter Sunday. I have ordered a pork roast it was dry, cold carrots and bland in general. I didn't comment as we were with friends and didn't want to make a scene, but definitely I would't go back!
We were visiting the area for a wedding and grabbed lunch here before checking into a hotel. Just looked it up and Google maps. Staff were very friendly, food was quick to be served and very good. Nice bitter shandy with the local bitter, although thought the price of a bottle of coke was a bit steep! Overall, would recommend!
This is one of the finest places to visit, the staff ,food and the general environment. Lovely beer garden which is part of the original grounds. Brilliant.
