The Waterfront Inn

The Waterfront Inn

43 Mere Street, IP22 4AG, South Norfolk, United Kingdom
3999 Reviews 3.9

"Had a good Sunday dinner with my family at the waterfront got served by the most wonderful man (glen) who was busy with customers making their day as he did ours"

Details

Phone: +441379652695

Address: 43 Mere Street, IP22 4AG, South Norfolk, United Kingdom

City: South Norfolk

Website: https://greeneking-pubs.co.uk

Opening hours

Monday: 11:00-22:00

Tuesday: 11:00-22:00

Wednesday: 11:00-22:00

Thursday: 11:00-22:00

Friday: 11:00-23:00

Saturday: 11:00-23:00

Sunday: 12:00-22:00

Statistics

Dishes: 22

Amenities: 24

Categories: 5

Reviews: 3999


Address

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Reviews

2 /5 Rating

I didn 't actually eat inside the resteraunt. Myself and a friend had actually heard of the resteraunt and thought we should drop by to have a look. The interior is furnished well and appears to be a well running establishment. My friend and I found ourselves needing a toilet, and , seeming as many areas were shutting, we thought to combine the drop for a W/C to scout for a future reservation. Before entering the toilets, I indeed politely asked a staff member to use the toilets. It is a free country, but manners should never be in short supply. They were happy with it. We went ahead, and on our exit, we checked the specials. Then, when exiting, another member of staff delivered a quick, backhanded comment. I was struck by them not even looking me in the face at least look me in the face! 'For future reference, the toilets here are only available to paying customers. ' The message was apt enough, yet the way she said it was filled with distain as though we were staining her establishment. You must never make future costumers feel like they are below you. I originally thought her to be a member of the public I never would have guessed her to be staff. No one else was dining at that moment in the resteraunt. I gave a short reply, and left, not wanting to bother with useless conversation. I later realised I had not told her we had asked to use the facilities and had not merely just barged in with antisocial behaviour on our minds. Perhaps my fault, then; a misunderstanding. But I was struck that she wasn 't more cooperative, as we had evidently asked, and were sure she must have heard. Well, some people are just difficult. Perhaps she was having a bad day, in a mediocre mood, and I hardly blame her for trying to uphold her establishment. But her crude and unfriendly manner disgruntled my friend, and has now resulted in him not wanting to return. We won 't. Money missed out on for them, thanks to the lack of hindsight by a bitter and overzealous staff member. Think before you speak. Communication obviously is not present at this resteraunt, and no doubt if she repeats such behaviour, her customers will decrease exponentially. I am sure, however, that the food is great. My friend had apologised; later, I told him not to apologise unless you have actually done something wrong!

1 /5 Rating

I went to the waterfront last year and asked the woman/manager behind the bar if dogs were allowed. The answer was a stern, NO! I thought to myself, how rude! How difficult is it to add the word SORRY! Anyway, reluctantly I called in last Saturday eve and asked if I can have two coffee's. Guess what, the answer was a NO with an attitude! I know so many people who have said that they won't ever go back there because the woman/thing behind the bar is soooooooo rude! I really don't know how this place makes any money! You can't even take your dog and sit out the back!!! Unbelievable!!!

5 /5 Rating

Went in for the quiz, a lot of fun and well looked after. Very friendly staff and the nachos my wife had were in her words the best she's had. Just moved in to the area so looking forward to some summer evening visits there and a chance to sit outside. Will definately go again, even if it's to try to beat our third place hoodoo :

3 /5 Rating

Lovely food, but a shame about the rude landlady needs some Christmas cheer… asked about undercooked food and was dismissed that she knows better. Spoilt our day.

5 /5 Rating

Had a good Sunday dinner with my family at the waterfront got served by the most wonderful man (glen) who was busy with customers making their day as he did ours