5 /5
Rating
★
★
★
★
★
After booking we were looked after by a chap called Guto. He took it upon himself to call us on route from London to Chester to see how our journey was and asked us if we needed anything on arrival. We felt this was five star service and up and above the norm. On arrival, he met us and sorted out drink before showing my wife and I to our room and asked if he could get us anything once again. Great young guy. The room was good, although the ensuite was in need of updating. Coffee machine with many coffee pods in the room as well as teas, water etc. Very comfy bed, clean and spacious. TV had Netflix as well as all the other apps you would expect. The breakfast the following morning was A delicious and plentiful. Again the staff couldn’t do enough. Guto Met us again to make sure all was well. We spent two nights there and both nights and breakfasts were excellent. Definitely recommend this place and for a 3 I think it’s 5 treatment. If the ensuite was updated I feel the star rating would be higher. Thanks again Guto for making our stay feel 5 . We will definitely be staying again. Note to manager. Update ensuite and promote Guto as soon as a higher position becomes available. Sir Jus Clare. Rooms: 4 Service: 5 Location: 5 Hotel highlights: Great view, Romantic, Great value