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"we waited 15 minutes to welcome us and our drinks came in 5 minutes after. as soon as we have ordered our appetizers, no additional dishes or spices were offered for me or my gast. had a manager due to lack of service and almost to another restaurant. we ordered the yakisiba fried noodles and they were excellent. I would come back for the food and Or ToGo....not the beaten customer service."
Phone: +17607755566
Address: 46-200 Harrison Pl, 92236, Coachella, US, United States
City: Coachella
Website: https://www.spotlight29.com/
Monday: 00:00 -23:59
Tuesday: 00:00 -23:59
Wednesday: 00:00 -23:59
Thursday: 00:00 -23:59
Friday: 00:00 -23:59
Saturday: 00:00 -23:59
Sunday: 00:00 -23:59
Dishes: 9
Amenities: 7
Categories: 5
Reviews: 842
Taproom 29 I hope you read your reviews, and I hope you reflect and make changes. First off, I love the spicy sausage pizza and Yokisoba noodles. They are delicious and highly recommend them. Secondly, you might be thinking, why 2 stars if you love the food? The service is why! This restaurant needs new management, new systems, and lots of training. From the hostesses, to the kitchen, to the servers, to the food deliverers; they all need a new efficient system and training. If you dine in the Taproom, expect to be there at least 2 hours. The first 30 minutes will be a wait from the hostesses despite over half the restaurant being empty. One time the host told us we couldn't sit at the bar because there was a shift change going on, despite the bar being first come first serve. Expect the next 30 minutes will be waiting for a server to arrive. The next 45 minutes will be waiting for your food, and the last 15 is for eating. I guess another 30 should be added on while waiting for to cash out. You might be thinking I am exaggerating, but truly, I am not. My husband and I have experienced this timeline multiple times. The service is terrible. We just love the food and always hope it will get better. The reality though, Taproom 29, you lose our business a lot. We choose to go elsewhere because we don't have hours on end to waste. Please reflect and make changes.
Has to be the worst service I have ever had. My brother and I arrived at 7pm to an empty restaurant was told the wait was 30min. We didn't understand why there was a wait but we waited. Then we got seated took about 20min for someone to ask us for drinks. We checked in at 7:00 left the restaurant at 9:45 not because we wanted to. Most of the time we were hopping someone would notice we where paying customers. Even to pay we had to look for the waitress to ask for the check. Then the check was wrong and waisted another 20min. Place needs better management. Gave it 1 star bc the Fillet Mignon and lobster tail where delicious. Also, the lady bussing the tables kept trying to find our waitress for us. We appreciated her help. Place Sucks take your money somewhere else.
the food and the drinks are good, but minus 3 stars for the price on my bill. I command the baja fish tacos, and on the menu it says to garnel up $2. I updated my tacos and when the bill came back, the upgrade price was now $4. my waitress claims to have spoken to the manager and they would not change the bill to the price specified on their menu. Instead, they would quote the work on updating their menus to the right price. so they look, the menu could not reflect the true price of anything they can order.
First the staff is great, very friendly and accommodating. They were upfront about being short handed and how long it will take to be seated. The issue we experienced was the very long wait to get 2 sandwiches. Then when they did arrive every item was wrong. The main ingredients were correct but every topping and every condiment were not as described on the menu. Glad we only tried to get a simple Turkey sandwich a Pastrami sandwich and not full meals.
we waited 15 minutes to welcome us and our drinks came in 5 minutes after. as soon as we have ordered our appetizers, no additional dishes or spices were offered for me or my gast. had a manager due to lack of service and almost to another restaurant. we ordered the yakisiba fried noodles and they were excellent. I would come back for the food and Or ToGo....not the beaten customer service.
