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"Me and my husband went for lunch excellent service and the food was excellent will be going back again soon"
Phone: +441744730301
Address: Bridge Street, St Helens WA10 1NW, United Kingdom
City: St Helens
Website: https://restaurants.subway.com/united-kingdom/en/saint-helens/18-20-bridge-street
Dishes: 11
Amenities: 3
Categories: 5
Reviews: 1038
The fact that this place carries the Subway name is a disgrace to the franchise, as almost all the others I go to are excellent. This one however is a disaster from start to finish. I came here again on the hope that my previous bad experience was a one-off nightmare...I was sadly mistaken as the previous time was better than this shambles. The staff are careless and bored acting, the sandwich was not made the Subway way...the staff member serving used the same gloves from the previous person's sandwich of an Italian BMT, after I asked for a Veggie Patty sandwich. Now I'm not a vegetarian (I just happen to like the veggie patty) but that would have offended a vegetarian I'm sure...having the remnants of three different pork products all over their sandwich. I recalled from last time the shocking sight upstairs, but I ventured up in the hope it wasn't as bad...I was wrong...it was worse. It was like 17 chimps on some sort of hallucinogenic drugs had been up there previously. There was food everywhere, covering the tables...sauce on the floor...food stuck to the ceiling even (I mean....honestly) and food wrappers all over the place (I just wish now I had taken a photo to post for everyone to see my incredulity of the place). This is obviously not the staff who have done this (at least I hope not) and is a glowing sign of the bored youths of St Helens flippant attitude to any sort of normal behaviour....however, this doesn't mean they can't keep it clean...or close upstairs off if they can't control its mess. I didn't sit upstairs and instead chose once again to eat outside on the bench...the sandwich was average but the whole experience once again made me lose my appetite and half the sandwich got binned. After this attempt, I sadly will not ever return to this Subway branch. St Helens and the Subway franchise should be ashamed of this place.
Does this Subway handpick the most obnoxiously Instagram wannabe filthy staff members on purpose? There was one young lad who was lovely but he looked like a deer in the headlights. I asked for two sandwiches and some extras....and he froze. I went through my order slowly and he was cool. That's okay...no problem. The girl doing the salad (wow....she raised an eyebrow and cocked her head when I asked for extra jalapenos, as if I had just asked if I could poo on the counter) really should not be working anywhere near the general public ever. I keep trying with here but that's it. It is even worse than it was. I want to give a zero star rating. Why the franchise owner of this branch doesn't investigate I don't know. It is horrendous. So sad to post this review but there is the rub.
I went into this Subway store this afternoon, November 26th 2019, and whilst waiting to be served at the counter, the lady serving on the till was actually standing there, picking her nose!!! I know, I couldn't believe it either. I had to question her, and told her how disgusting she was. Instead of saying sorry, she argued that she had a cold... Oh that's ok then, carry on putting your fingers up your nose then... I won't be going in there again!!!
Fantastic Subway, Never had a problem there in years of going. Staff are always brilliant, Best Subway around.
Me and my husband went for lunch excellent service and the food was excellent will be going back again soon
