Steak 'n Shake - Table reservation

I have visited several different Steak n Shake locations between Orlando and Englewood Florida and I am almost in place, not back because the bad customer service experienced at the thru drive. The negative attitude is only terrible. The person who takes the order is unfriendly, rude and cannot even recognize you often. Look at Culver's Drive thru and see what excellent customer service is. Friendly, friendly, helpful, patient... calm that you want to come back. I love Steak n Shake, but I don't get bad attitudes with some employees. You can't afford to drive customers away Steak n Shake. You need to find a solution... whatever you train now is not working at several locations.

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I don't know how hard it is to understand that free is free. The menu clearly says, Substitute coleslaw or applesauce at no charge. So the manager wanted to argue with me about having to pay .99 for a substitute. Otherwise the service was good.

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I really wish they would open the dining room. I'm driving a truck for a life so it's hard to take him through the drive-thru and take out socks because I sometimes get out of my truck and want to stretch my legs.

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The food is cooked to order so it?s really fresh. For now, you receive free fries (no purchase necessary) all you have to do is ask for free fries! The fries are a little salty for me so I always request no salt.

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exactly filled order, but French pommes were cold. to forget. or offer advertised free pommes. again thru drive thru, fries were hot now.

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