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"Starbucks is Starbucks but there was adequate staffing here and cheerful friendly service.I was surprised that sweeteners or whiteners were only available upon request."
Phone: +13304686516
Address: East Aurora Road, Macedonia, 44087, United States Of America
City: Macedonia
Website: https://www.starbucks.com/store-locator/store/1020167
Monday: 05:00 -21:00
Tuesday: 05:00 -21:00
Wednesday: 05:00 -21:00
Thursday: 05:00 -21:00
Friday: 05:00 -21:00
Saturday: 05:00 -21:00
Sunday: 05:30 -21:00
Dishes: 16
Amenities: 13
Categories: 5
Reviews: 755
Horrible experience.....waited forever in the drive thru. When it was my turn finally 3 employees stood there chatting and laughing, walked away, after a minute one returned and started wiping everything down........the whole time my coffee was just sitting waiting to be handed to me. I left and called the manager on duty ..... she didn't care , she just told me they were filling a big online order. Rather confusing because what I seen the employees did not care someone was just sitting at the drive thru as they chatted and laughed.This Starbucks needs some customer service training. ?
Absolute worst Starbucks experience in 20 years of being a customer. Waited over 20 minutes for an Americano. I counted 28 cars go through the drive through and I didn't start counting until I had already waited 10 minutes. The woman in front of me walked out without her order and didn't even ask for a refund. There were a total of 7 people working behind the counter. That's not good management. I understand that drive through takes priority in any fast food establishment, but it definitely shouldn't happen at the expense of paying customers time
Overall, I have had great experiences at this location. Friendly and helpful staff, good food, and a nice overall ordering experience. The only negative thing I've experienced is being given a sausage sandwich instead of the impossible one more than once. I'm not a vegetarian or anything (I just like the impossible better but if I was I wouldn't be too happy. Overall, though, great. Just double check your food if you're a vegetarian :
Absolutely horrific service today! Waiting over 25 minutes for an in store order they keep taking orders and are not working as a team to get orders out. Absolutely deplorable work product from this staff. Will not be coming back to this location and will go to Twinsburg that atleast has half the wait.
Starbucks is Starbucks but there was adequate staffing here and cheerful friendly service.I was surprised that sweeteners or whiteners were only available upon request.
