You will maybe be redirected
"Visited with my husband, carvery small amounts of meat , potatoes very dry , paid extra for two pigs in blankets, customer behind asked server are these included. He said no then said go on heres two. Tbh so sad to see a once thriving pub going down hill...... Hopefully Hickorys will get the service up and running again ."
Dishes: 9
Amenities: 1
Categories: 5
Reviews: 842
Where to start, after all our party ordering our food and paying and at least 15 minutes later to be told three of us who'd ordered scampi that they had none, so we chose again. At least a further 15 minutes later I was told what I'd chosen was not available so had to choose a third dish bearing in mind some if our party were already eating their meals ,but after expressing my annoyance I was refunded the cost of my meal with an apology from an embarrassed member of staff. The rest of the food eventually started to come to our table but not at the same time infact some of our party had eaten their meal before some even had their food. The new waitress on shift had very little knowledge of the food or table layout because she took our food to the wrong table, definitely needs more training. Some of our meals were cold and items missing from meals, no sausages on a mixed grill, no poppadoms with the curry, onion rings on one meal but not on the other exact same meal. Some ordered dessert one of which should have had strawberries served with it but apparently they had none. A member of our party complained and again the same embarrassed member of staff who was very apologetic dealt with the situation and refunded the cost of two items. A second bottle of white wine had to be substituted for rose as again they had no more white wine by the bottle for sale. We were extremely disappointed with both the food and the service with only three people working front of house and clearly a lack of communication between the kitchen and staff taking food orders and numbers of dishes available. As a group we all agreed we will not come here again.
If I could today... the Squire Yorke would receive a minus rating. Arrived for what I had anticipated to be a lovely get together with friends for quite afternoon drinks, not so. Police presence were there upon my arrival and required due to an unruly customer. Lack of bar staff then serving and management afterwards started another altercation at the bar for customers as no orderly fashion in which to set out a clear direction to queue for drink orders and food orders as usual. Manager clearly missing by this point to support his staff. Customers squashed in what one can loosely describe as the bar area around the idiotic placement of the pool table. Dirty tables with used food plates and glasses left all around due to staff not cleaning up promptly after customers leaving. Ladies toilet disgusting yet again and not hygienically checked. Area manager please take note??? Somewhat concerning to all customers when the generic Squire Yorke reply to feedback is we strive to provide 100% service
The greeter was the only good thing about our experience, she was very pleasant. The cleared table that we were directed to had not been wiped. No utensils on table, went back to carvery to request some, was told that utensils would be on the table, but of course they weren't as I would not have been asking for some. I was in the carvery queue for a few minutes until someone came to serve me, no apology for my wait. The staff in general seemed off, there was definitely a poor working atmosphere. The carvery itself was substandard and was in fact the worst carvery I had had the misfortune to have. The gravy was tepid, the Yorkshire pud was under cooked, as was the cauliflower. I should have just asked for my money back but I was really hungry. I told the greeter about the poor standard of carvery before we left. My husband had the hunter chicken meal, he wasn't very pleased with that either. Will not return.
Really poor service... People behind the bar and waitresses act like they don't even want to be there! I had a discount code and the lady was rolling her eyes at me that she had to ask the supervisor to put the code through... It really put me off. The only nice thing is carvery if you're lucky, don't bother ordering off the menu.
Visited with my husband, carvery small amounts of meat , potatoes very dry , paid extra for two pigs in blankets, customer behind asked server are these included. He said no then said go on heres two. Tbh so sad to see a once thriving pub going down hill...... Hopefully Hickorys will get the service up and running again .
