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"The food was great. The service was absolutely awful- needless to say we did not leave her a tip."
Phone: +15137775360
Address: 9484 Civic Centre Blvd, 45069, West Chester, US, United States
City: West Chester
Website: https://locations.smokeybones.com/smokey-bones-b427355e55a8
Monday: 11:00 -01:00
Tuesday: 11:00 -01:00
Wednesday: 11:00 -01:00
Thursday: 11:00 -01:00
Friday: 11:00 -01:00
Saturday: 11:00 -01:00
Sunday: 11:00 -01:00
Dishes: 34
Amenities: 13
Categories: 5
Reviews: 5152
drove 30 minutes to try this joint, I am seven months pregnant and was absolutely demanding drawn pork and made very disappointed by this sad excuse of a device, didn't even get a chance to try the food we were so terribly treated. absolutely terrible service, server refused to wait for us, even announced to the other servers that they would not take us, but other customers after we sat for 25 minutes, without even being welcomed. very unprofessional and rude. poor management. terrible customer service. we have unfortunately completely humiliated and disregarded. it was already a bad sign that this place was a ghost town during a typical dinner rush. I have been a server for 6 years and has been completely overtaken by the treated art. I understand that time is hard and people don't want to work so that this place really hires someone with serious lack of training, which ever. do not give them their business.
with the garlic carpet the pulled pork was quite good, but the sides left a lot to wish. kartoffel wedges were only large slices of kartoffel with very little spicy mac and cheese were terrible with 50% of the noodles that were not covered in anything. mac and cheese were also an ultimate site for which they had to pay more. I tried one of her stuffed wings and without the sweet glaze sauce I would be really good.
the waitress was great. sent mac and get back 3 times cold each time. that is removed from the menu. the chef is the microwave. it's sad if the teller are hotter than eating, and it's a shame that mcdonald can do a microwave better than those people can. on a high note they try the maisbrot it is at least good. was not fresh, but at least good.
I stayed here for a late lunch with our party from eight to michigan. the best meal we had in our entire holiday. our server, erica, was incredibly friendly and prompt. we really enjoyed our meals. especially the brisket grilled cheese and the bag-o donuts.
The food was great. The service was absolutely awful- needless to say we did not leave her a tip.
