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"Please do the people in Gold River a favor and close this store!"
Phone: +19168580494
Address: 10385 Folsom Blvd, Gold River, USA, United States
City: Gold River
Website: https://www.raleys.com/
Monday: 06:00-23:00
Tuesday: 06:00-23:00
Wednesday: 06:00-23:00
Thursday: 06:00-23:00
Friday: 06:00-23:00
Saturday: 06:00-23:00
Sunday: 06:00-18:00
Dishes: 11
Amenities: 7
Categories: 5
Reviews: 261
The first time I reviewed this Bel Air location was 9 years ago and I literally think it's been 9 years since I set foot back in this store due to its lack of proximity to my house. Well, over the weekend, my family and I were in the area and stopped by Bel Air. Not much changed since 9 years ago when I first reviewed them--man, does their customer service rock! All the employees there are just SO FREAKIN' NICE and genuine. We have a Raley's close to us and it's a far cry from the warmth I feel at this Bel Air! We walked to the deli because I wanted to buy some deli meat and there was an employee behind the counter making a sandwich. When he saw me, he asked if I needed help, and when I told him I wanted some deli meat, he took off the gloves he was wearing to make the sandwich, dropped what he was doing, and immediately helped me, mid-sandwich! I let him know the type of deli meat I wanted and he said he would go check in the back because they were out of it behind the counter. Again, so nice! You would be surprised how many stores I've been to where the employees don't even bother to go and check in the back because they don't want to take the time to do so. After I got the deli meat and we grabbed a few other items from the store, we went in the checkout line and the employee there was also SUPER nice. She started engaging with me, asking me how my day was, how my Thanksgiving went--you know, small pleasantries that seem to have fallen from our generation's manners. She saw my kids and immediately took out a bag with dozens and dozens of stickers and asked them to pick out a few for themselves. It's the small things that speak volumes! Then, a customer walked in and said there was some crazy person outside who was cussing at people. I bring this up to highlight the level of seriousness and care the employees took to this customer's concern. Three employees immediately walked out, trying to track down the person who was swearing at others. I literally love this Bel Air location. Truly, their customer service is out of this world and the employees seem like they really enjoy their jobs. Treat your employees right and they'll be sure to take care of your customers. To the manager at this Bel Air location: you are doing something right because the past two times I walked into this store (9 years apart! I experienced the same feeling that your employees really care about their customers. Keep it up!
This store has gone down hill over the years. We have been shopping here over 20+ years. Produce is lacking or past it's prime. They had burger meat out that was two weeks past expiration. I called customer service and asked for a callback but no one ever reached out. That's how much they care about their customers.
The staff is always very friendly and the store is clean and organized. Open until 11pm which is late for a grocery store and a plus when I need to run in and grab something and other places are closed. Can be a bit pricey but there are often good deals.
One of my favorite stores. They always have foods for the season and the cater to the customers
