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"Great food and we were at the hotel. Love has the convenience and interesting ideas of Essen Juan."
Phone: (+34)856097453
Address: Calle Caracolas, 37, Algeciras I-11207, España, Spain
City: Algeciras
Monday: 12:00-23:59
Tuesday: 12:00-23:59
Wednesday: 12:00-23:59
Thursday: 12:00-23:59
Friday: 12:00-23:59
Saturday: 12:00-23:59
Sunday: 12:00-23:59
Dishes: 13
Amenities: 10
Categories: 5
Reviews: 4838
We went to this restaurant last year and thought it was a lovely place to celebrate our friends Birthday . This week we went again , this time to celebrate our Anniversary , a different experience and not a good one Our guest ordered Baby Lamb cutlets , and received a Shoulder joint , on speaking to the Waiter he just said the no understand speech , we did explain several times and reverted to the Menu to show him , eventually after we had enough of being told it was cutlets and pointing out my dinner which was identical and was the Shoulder cut not-cutlets . Eventually they offered to change it but it was too late as the others had by this time finished there Meal . I did request if there was a complaint form much to their amusement , they said there was'nt . I wanted to bring my neighbors there next week , but we will not now be using your Restaurant . The waiters did not seem to know how to deal with a customer complaints . It was a disappointment , we come every year for Three months and we had thought we had found a nice place to eat , not cheap , but nice . Mrs M Beck .
Very disappointing experience though the food was very good the service was terrible, taking 3 and half hours to finish a 2 course meal. We were only the second table to arrive at the restaurant which half an hour later was completely full to capacity. Revert other table was served as their courses before us and we were almost the last take to leave the restaurant When the main course did eventually arrive part of it was cold on three of the meals. The waiter knocked over a drink when serving the table only to apologise, take the drink away only to write the bottle down and bring back the same half empty bottle of drink. The menu was offered in English as well as Spanish and though two of our party spoke very good Spanish there was a communication difficulty between us and this also impacted in the service. A lovely view out onto the Gibraltar straits and across to Africa, totally spoiled by the lack of good service...
What an amazing place! We had the set menu, 3 courses for under 15 €, beautifully presented, perfect portions for a summer meal. Everything was fresh and delicious and the desserts are all homemade. I had the carrot cake that was devine! Great staff that was very good for us and great views. I cannot recommend this place very, it was an amazing experience from beginning to end, will definitely be back!
The products they use are first class..fish/seafood or meat.Wein superior and ales..Environment very relaxed first class atmosphere.very professional people... I came back.
Great food and we were at the hotel. Love has the convenience and interesting ideas of Essen Juan.
