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"Rooms: 3 Service: 2 Location: 2"
Phone: +443333211368
Address: Old Chapel Way, Norwich, United Kingdom, Catton United Kingdom
City: Catton United Kingdom
Dishes: 4
Amenities: 10
Categories: 4
Reviews: 1683
Stayed for three nights, good clean slightly older style hotel rooms with no close bedside phone charger or sockets, just ones on the desk or on the shelving area. No discreet bedside lamp only ceiling bedside lights which are too bright if one wishes to sleep and one doesn’t, it was good to be able to open the windows and let in the fresh air, at this time of year the temps are not cold and not hot. Always staff around if needed. We asked if the rooms could be made up as there is no easy way of drying towels, I did feel the lady behind the desk was a bit put out by the request. Thankfully it was done and nice to come back to the room looking like a nice hotel room. I know this was stopped during covid but it is very much appreciated now covid is not such a problem. The brewers fayre next door is very basic and toilets are poor. They need more staff to clear and clean up, I had to ask for a cloth to clean a very sticky table from previously spilled drinks before we could sit at it, and many tables not cleared as they were so busy. We didn’t eat only had drinks there knowing the reputation from other visits. Also there is an internal corridor linking the restaurant to the premier inn which smells awful so be warned. Outside you get the smokers. The waters edge pub 15 mins drive was Superb with free parking. Loads of restaurants in Norwich a 10 min drive but is paid parking and a macdonalds approx three minute drive away. A small Marks and spencer food outlet on a nearby roundabout which can be found using Google maps as not highly visible. It’s a good location for visiting Norfolk but hope if we go again it’s had a refurbishment and a big change to the attached restaurant as we would loved to have used it had it been a nicer venue.
10/10 customer service. Staff were extremely kind and helpful and made me feel very safe staying here. The rooms are so cozy and clean. The woman at the front desk was so lovely when I asked if I could bring a lot of bags in as i’m in the process of moving homes, she said I can bring as much in as I like and to treat this hotel like my home. The man who was in reception helped me carry my bags to my room and they really do make solo female guests feel very safe which is a lot different to some other hotels I have stayed in. Free parking with plenty of space. Rooms: The room was very clean and the kettle looks unused. Plenty of plug sockets and a mirror with an LED light built in. Safety: Feels extremely safe and secure, I got the feeling that the staff are on high alert with solo female travellers and this is so refreshing to see. Food drinks: Breakfast was offered when I arrived which I declined but it was still nice to be offered.
Fantastic service staff couldn't do enough changed my room around to suit my husbands needs when I brought him out if hospital the room was fresh and super clean next to the lift fir easy axcesd Rooms: Think it must have been referb could tell by the clean sealant in the bathroom always a good guide Food drinks: Good choice of food and drinks in the restaurant attached Rooms: 5
Ok, the rooms haven't been upgraded in decades as the bed is original, and worryingly so are the radiators, also no usb plugs and key card holder for the lights, it's just an old fashioned switch Food drinks: Probably the only Premier Inn that has kept the pancake toaster! Rooms: 2 Service: 4 Location: 3 Hotel highlights: Quiet, Great value
