Port Jeff Brewing Company

Part 2 of 2. part 1 Pam Altamirano)Once I arrived, I was given my cards and the receipt. The receipt showed a total of 10 beers instead of 6, about $30 more than it should be unfortunately I misplaced the receipt and may be off a little on the count but def off by about $30) Anyway, the bartender said she would have someone call me back to discuss she took my phone number. Nobody ever called me back. My wife and I went back to the brewery yesterday 6/15/23 to see another band and this time I asked Zoey to please use the gift card again. She insisted I leave my credit card along with the gift card. I don’t know why we needed to do this. I mentioned to her what had happened on 4/28 with the overcharge and she quickly said, "I remember you and insisted I was wrong and the bill from 4/28 was accurate and proceed to say “ I was not the one drinking that night” and again said that my bill from 4/28 was correct and I was mistaken. This woman really has a terrible attitude toward customers. We got two beers, listened to the band and decided to order 2 more before heading home, so we asked Zoey to close the tab and to use the gift card. Strange that she reluctantly took the card to the register. It took her about 5 minutes to come back and says“ this card has no value” . We were really surprised by this and could not understand why this would be, especially since she was the one that confirmed there was $38 a couple of weeks earlier. I ended up paying with my debit card for 4 beers totaling $29. My wife and I were so annoyed with her attitude and decided we would not be coming back. We also decided to quickly go home to get another gift card given to us by a friend. In other words, we wanted to zero out the balance on that card to close any ties with the PJ Brewery. She processed the card and confirmed there was $25. We then asked to use that card for take home beer. To our surprise she said, “ nope, you need to come back on a day i’m not working, and you continue to berate me ” raising her voice and making a scene. I spotted the business owner who happened to be in the room at this very moment. Realizing I was not getting anywhere with her, I approached him and asked him to help with the situation. He said he was “familiar with the situation “ I guess she told him about it when we left to get the other gift card. He was professional and helpful. He said he would look into it and review all the transactions on the gift card that she claims to have no value. 10 minutes later he came back and handed us both cards and wrote “$45 I guess there was more on it than the $38 she had advised us. The other card had $25 written on it.” He also refunded me the $29 on my card I guess to rectify the overcharge that was mistakenly processed on my card from April 28. I thought he handled the situation as any smart business owner with good business sense would. We were pleased but still are reluctant to deal with Zoey so we are not sure if we will ever go back, maybe only to zero out the gift cards or maybe on her days off.

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Great spot for a beer down port in Port Jeff. They brew their own craft beers and have really cool names for them.I enjoyed the New England IPA Dat NuNu IPA with a 7.8% ABV. Delicious out of the can and it quenched my IPA thirst craving.Great patio area for seating and they are dog friendly! Awesome service and a cool nautical theme.

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small little brewery in the heart of Port Jeff. across the street from the marina. nice spot for a cold one on the outside patio .

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Such a fun brewery. The space isn’t that large but still plenty of room to enjoy your day. Staff is amazing. Dog friendly.

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Good beer and very quick bartenders. What else could you ask for.

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