Pizza Hut Delivery St Albans

I ordered 6 large pizzas on the phone yesterday for today (13 March 2019) at 12:30pm for a baby shower party at my work. (My work colleagues lunches were between 12-1 1-2, so everyone on there12-1 lunch didn’t have there lunch but had to eat at their desks) The Pizzas were 45 mins late. They didn’t ring me to say they were going to be late because I rang them cos I was worried, there excuse was “we are busy” I said but I ordered yesterday you had plenty of notice, he said my food will arrive at 12:45pm but it didn’t arrive until 1:10pm. Even though I said twice on the phone what company we are and the address, the driver went into boots asking strangers if this was number 38, then he went outside Barclays Bank and then he decided to call my mobile. I made a complaint on the phone and they gave us free garlic bread. I opened the pizza up to find they got the order wrong, they gave us 2 pepperoni pizzas when I ordered 1 chicken and 1 pepperoni on the phone. I checked this order 4 times on the phone when I ordered it yesterday. My colleague called up Pizza Hut and they said they would send us 2 large chicken pizza and a drink for free. When the chicken pizza arrived we only received 1 chicken pizza not two. And when my colleague complainted on the phone when our orginal order didn’t turn up she said she wants to make a formal complaint and the person on the phone said we don’t take complaints. I still had to pay for the 6 pizza which turned up 45 mins late and the driver was standing there checking the money. I am beyond annoyed it’s the first time we ordered with them and it will be the last time. The chicken pizza looked awful it looked like it was beaten up and I refused to eat it. Please don’t waste your money time with this particular Pizza Hut in St Albans.

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I ordered a cheese pizza and garlic bread on new years eve. My pizza was 10 pounds for a large (special offer online) and i had to spend a further 1.99 for delivery so i added garlic bread for 3.99. The pizza had some garlic seasonings on the crust which was alright had a nice taste. The food was estimated between 70-80 mins as it was new years eve but it came earlier which i was really impressed with. Garlic bread was ok, it has the same type of seasonings as the pizza. The updates online were really good, it actually showed me where the driver was, very happy over all i would recommend them.

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Pizza Hut are the only local pizza company that I know of who offer gluten-free pizza, which of course is handy if you have an intolerance. It’s only on medium pizzas, but that’s still better than not at all. Lunch ordered at 11:50 and a 12:30 delivery slot selected. Arrived 5 minutes early, piping hot! Driver respected current social distancing rules of 2 metres, food dropped on the doorstep and rang the bell. Can’t make fault with the experience.

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the food is usually ok, although on occasion pizza is burnt, but the customer service is very poor, if you go in to order, you are usually ignored while they all stand in the back, for quite some time to the point I have wanted to walk out a few times as it borders on the ridiculous! especially as they can see you and hear the door go and still do not come to greet you or take your order but stand in the back chatting

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Hard to write a review or put up a picture when the delivery doesn’t show up. Rang 50 mins after ordering, the delivery driver rang me, said he was outside my flat, but never rang the doorbell. I will never use this company again, nothing worse than this when you’re hungry!!!!

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