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"I live only less than 2 miles away. the notification says that left at 5:50, not arrived until 6:20. unacceptable! Yes, you had a cash tip waiting, but since you were obviously in a hurry, I was in a hurry to give you a tip. I am sure that the 5.00 delivery fee, as it was sufficient."
Phone: (+1)6148630869
Address: 810 Refugee Rd, 43147, Pickerington, US, United States
City: Pickerington
Website: http://www.pizzahut.com
Dishes: 1
Amenities: 5
Categories: 5
Reviews: 1080
On May 28th my girlfriend and I ordered 2 large stuffed crust pizzas and bread sticks for us and two friends that were visiting. When we received the order, the crust was super thin and flimsy and the cheese was extremely chewy. My girlfriend bit into a piece of pizza and found a small clear rubber band like those used for braces. We ended up not eating all the pizza and made something else for us and our guests. We contacted customer service via email and all we got back was a generic sorry, you 're out of luck email saying they would try harder not to make a bad pizza next time. The rubber band in the pizza apparently was just part and parcel of the ordering pizza hut experience. I 'll be damned if I 'm going to pay over $50 for 2 pizzas that have foreign objects in them. Update: I called customer service on June 2nd and was told the complaint would be escalated to upper management. As of June 6th I still haven 't heard back from them. The pizza is still sitting in our fridge. Update: I called customer service again on June 13th because we still haven 't received a refund. We we 're told again to wait one to three business days for an email and that our complaint would be forwarded to upper management. Update: I called again on June 17th and asked to speak to a supervisor. The supervisor said they couldn 't do anything without an order number. I had to log on to the website and get the order number for them, then call them back and give it to them. I 'm not sure what good a customer satisfaction hotline is if they can 't look up order numbers on their end. They have information like my email, my girlfriend 's name, our address and phone number, and records of our complaint, but they don 't have a confirmation order number? The pizza is still sitting in our fridge waiting to hear what we are supposed to do with it. Update: Today is June 24th. I still haven 't received a response or a refund. I filed a complaint with the Better Business Bureau. I also took pictures of the pizza and threw it away to prove that we didn 't eat it because it was so bad. Pizza hut 's customer satisfaction is a complete waste of time. Don 't bother ordering anything from them. If something goes wrong they have absolutely no intention of making anything right.
Last time I ordered here, it took 2 hours until my food was delivered. Once arrived, the cheese stalls were burned and completely hard of sitting around and the pfannenpizze was half boiled also hard of sitting. after 2 hours without a trace of delivery I called and the nice gala depoored and said they were after and my food was waiting and my delivery was the next. I would have known that it was for what was certainly a good hour or probably more, I would have canceled. I ate a piece and it was terrible until the rest went into the garbage. this place was a more consistent departure. they also send out candied emails that say they would like to discuss the problem with the order after complaining. terrible customer service
Placed a carry out order and chose curb side. Husband stopped to get it after working a 12 hr day. After seeing multiple people going in and out picking up food, he decided to go in to see what the delay was…they gave our pizzas away! And, our wings and breadsticks were sitting above a trash can, beside a sink, for god knows how long. Disgusting!!! Told them to just refund our food total and we’d go somewhere else. Then, in order to cancel/refund the order, they insisted on having me send a picture of my debit card to my husband to show them for proof. I would’ve thought better from this location…wrong!! ?
First trip back since Pandemic, we ate inside. We have our usual, pan dbl pep, dbl cheese and bread sticks. Bread sticks and pizzas were hot and fresh, but I think they only did regular pepperoni. If it were double, I wouldn't want to see it regularly. Very delicious. It was very clean inside and server checked on us quite often at a distance. Beautiful time, and fresh beats delivery at any time.
I live only less than 2 miles away. the notification says that left at 5:50, not arrived until 6:20. unacceptable! Yes, you had a cash tip waiting, but since you were obviously in a hurry, I was in a hurry to give you a tip. I am sure that the 5.00 delivery fee, as it was sufficient.
