PF Chang's Dedham

Just when I think this experience at PF Chang’s would be different than the prior visits, they continue to disappoint. Seated on time. Server was lost from the beginning. Apology after apology about slowness of the kitchen, which is another issue, and how busy our server was. We sat and watched all of the other servers, and their attentiveness to their tables. Our server was clueless throughout. Kitchen was ridiculously slow. I understand that we are living in different times, but this PF Chang’s location simply continues to be poorly managed. I understand that the volume of takeout and delivery orders is presumably up versus the past, but the kitchen does a very poor job of managing takeoutdelivery and inperson dining. Service continues to underwhelm. Do better

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The kitchen was overwhelmed with takeout orders being Christmas Eve it’s to be expected. I think the cooks did the best they could, and the staff handled it well. Unfortunately takeout customers were waiting in the dining room area and not exercising Covid guidelines. Not a fan of the music that was playing. Maybe more festive and change it up a little bit. Our waitress was Michelle, she was great, thanks

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Made reservation two weeks in advance for New Year’s Eve. When we arrived, we were told it would be hours to get any food because they had too many take out orders. Ridiculous

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Our server Michele was very pleasant and brought our food and drinks out quickly.We were just having snacks. It was a nice relaxing visit. Great job with PPE and sanitizing

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They were heavily challenged with staff. We waited more than hour and the place was not busy at all, just backedup with take out orders

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