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"Horrible, waited in line for 20 minutes at 7 pm and they were out of mostly all items an setting up for close when not supposed to close until 9 pm manager an staff are VERY RUDE AND I WILL NEVER COME TO ANOTHER PANERA AFTER MY EXPERIENCE TODAY!!!!"
Phone: +16102651498
Address: 150 Allendale Road, King Of Prussia I-19406, United States, King of Prussia
City: King of Prussia
Dishes: 259
Amenities: 2
Categories: 5
Reviews: 1858
I ordered lunch for delivery with a few coworkers and didn't initially realize that delivery orders go through Door Dash. It makes everything quite a bit more expensive with convenience fees, delivery fee, tip, etc. The delivery driver didn't deliver an ordered latte. The rest of the food was still good and warm. I called the store and the manager went above and beyond to rectify the situation even though it was likely the DD driver at fault. Absolutely a shining example of customer service x100! Panera coffee in general isn't my favorite, but caffeine was in dire need today and the manager at the KoP store today saved the day. I'll definitely continue to make this my work lunch spot in the future but will avoid delivery and just pick up in store.
Counterstaff ordered the wrong soup but when I went to pick it up it was barely lukewarm. I went back to the counter to ask they could heat it up they said no go use the microwave in the dining room an offer to replace the soup with the hot food should have been given to me for the amount of money that a bowl of soup cost in this place it was very poor quality and service. I'm not going to ever go back to this place specially if I have to go and heat up my own food this place is a joke.
The food is always delicious with friendly staff. Could use some cleaning from time to time. Sometimes the tables aren’t very clean. Very friendly and a great place to get some work done! I’m always there for long periods for work and they never complain, very nice, and are very helpful!
Set up now for checking yourself out. I got lucky that the delivery boy was just ready to leave and was able to take our order. We bought two of the specials, however I changed my soup. I did not realize it was going to be $4 extra. Food was typical of a Panera bread
Horrible, waited in line for 20 minutes at 7 pm and they were out of mostly all items an setting up for close when not supposed to close until 9 pm manager an staff are VERY RUDE AND I WILL NEVER COME TO ANOTHER PANERA AFTER MY EXPERIENCE TODAY!!!!
