1 /5
Rating
★
I placed an order for pickup early in the morning, to assure my children would get their favorite bagels as a special treat because they’re stuck at home sick. They decided not to pull my order until I arrived, over an hour after I placed my order (I live 30 miles from the closest Panera). That resulted in me only receiving their last 7 bagels—not even the full dozen I ordered AND PAID IN ADVANCE FOR—and not the flavors my children were longing for. I drove over an hour round trip to get my children a special treat, and instead only wasted time and gasoline to disappoint them. The employee didn’t even act like he cared that they made a mistake not pulling my order when I placed it, and instead told me that “the manager has to give you a refund, you’ll have it in 2-5 days because she has to use a computer.” What?? This whole transaction is ridiculous!