3 /5
Rating
★
★
★
I’ve been to Noya many times, as a couple, a family group and for a large gathering of friends and family and have always been satisfied with the food and service. Tonight however was a different experience. We arrived 5 minutes before our reservation time to find the restaurant full almost to capacity, only 4 seats available for 12 people. Staff were very busy serving all the other diners, it was extremely noisy and we had to stand waiting for a couple to leave then the staff to find additional chairs for our party. It took 10 minutes for someone to even ask if we would like a drink. Our booking was for 7.30 and we eventually got our starters at 8.45. The mains followed in dribs and drabs, with accompaniments arriving well after the mains in some cases. The kitchen was busy, with takeaways being cooked during the very busy service in the restaurant. We were not asked if we were happy with our meals, no one asked if we would like another drink we had to attract staff attention to ask for drinks, on one occasion after asking for an additional drink on an order the staff member said ‘no you will have to wait, you didn’t order it’. Yes he may have been joking but it was not said in a jovial manner! We were still eating as staff were cleaning the restaurant and getting ready to close, making it very obvious they wanted us to leave with staff clearing away glasses etc asking if we wanted anything else ‘before we close’ not even offering desserts. Not conducive to a pleasant evening out with friends. I can’t help but feel that the restaurant had taken on too many large parties and too many takeaways on the same evening. The food itself was well presented and in my own case delicious. But this evenings experience has certainly put me off going there anytime soon.