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"Service good . The food quality had declined considerably . Food was served cold and not cooked as requested. Sides came way after mains delivered."
Phone: +442870826969,+442870824313,+447506990345
Address: The Harbour, BT56 8DF, Coleraine, United Kingdom
City: Coleraine
Website: https://www.ramorerestaurant.com/restaurant/mermaid/
Wednesday: 17:00-21:00
Thursday: 17:00-21:00
Friday: 17:00-21:00
Saturday: 17:00-21:30
Sunday: 13:00-20:00
Dishes: 3
Amenities: 10
Categories: 5
Reviews: 2009
Avoid!! Was dining here on Friday night with 7 other family members. Having been to the restaurant many times over the years it is a sad fact the place has gone downhill dramatically. Not all mains arrived together. Those that did were missing sides and by time these arrived my family members had already finished their burgers! Kids meals came out missing sauces and other sides that were advertised on the menu as being served with the kids meals. When eventually my chicken arrived (after all others at the table had finished eating) it was freezing. I sent it back and the kitchen prepared a new one. It was rushed however and chicken came out pink! I simply couldn’t eat it and by time stage my appetite had left me! Will never be back. Ramore restaurants used to be wonderful but sadly this seems to be a running theme across Neptune and prawn (last two meals bad there) and the wine bar was poor food last time I was there in April. In a nutshell I won’t be back.
The restaurant is in a beautiful location however the service and food were lack luster on their best day. In the span of two hours we were only able to get one order for drinks in after flagging someone down. On multiple occasions we asked for drinks for the table and never received them. Some food came out within minutes and for the remaining 5 dishes it took over an hour for the rest of food. Each time we asked for something we were treated like it was an inconvenience. The food itself was equivalent to airplane food and on multiple occasions they brought out the wrong order. The food is by no means worth the obscene cost. We would have been better off ordering take out from Dominos down the street and I recommend Dominos ten fold over this poor excuse for a restaurant.
I was part of a large group of about 40 people on a Saturday night. Staff where very friendly and efficient and very capable of handling the large number. It was a set menu which included shared starters which I’m not usually keen on. But ! It was really nice with 4 different dishes coming out with plenty for everyone at the table. I ordered rump steak and it was very nice. Desert was a selection on a platter and again was very nice. On the whole a very nice experience.
We stopped here for lunch in Apr23 (and booked beforehand) There were 8 or us. Booking is advisable or join the queue outside and wait for a table. You order at the bar and then sit back at your table and wait for your food and drinks. All in all, it was OK. However, some food did not arrive and some was not hot. We asked for our money back for unserved food. It is clearly popular with many.
Service good . The food quality had declined considerably . Food was served cold and not cooked as requested. Sides came way after mains delivered.
