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"Went in to get a latte waited 18 minutes for it, dispite reminding them twice if it was getting made and not even an apology. F*cking Shocking service!"
Phone: +441324620390
Address: Unit 18 Central Retail Park Grahams Road, FK1 1LW, Falkirk, United Kingdom
City: Falkirk
Website: https://www.mcdonalds.com/gb/en-gb.html?cid=RF:YEXT:EXTNET:8261178:Clicks:DIRSYN:
Monday: 06:00-00:59
Tuesday: 06:00-00:59
Wednesday: 06:00-00:59
Thursday: 06:00-00:59
Friday: 06:00-00:59
Saturday: 06:00-00:59
Sunday: 06:00-00:59
Dishes: 5
Amenities: 4
Categories: 5
Reviews: 2594
We took our Grandson in for lunch during the October school holidays. I thought I 'd write a good review, since most reviews I write, always seem to be bad ones, due to dropping standards. We just experienced a bad one yesterday in a fast pizza place, at three times the cost !! We entered the McDonald 's at 12.15pm on the first Monday of the school holidays. It was absolutely heaving ! Oops I thought, big mistake ! I needn 't have worried though. I was able to order at the counter rather than these awful screens) , the food came quicker than expected within ten minutes) , delivered to our table/bar and you got exactly what you expected well done McDonald 's Falkirk Retail Park. All the staff from the welcomers to the counter staff and table servers were, friendly, professional and efficient. The restaurant was very clean too. Well done guys !
Ordered McFlurry’s for the kids and they came melted. This was no big deal it happens. I asked the sales area manager very politely if she wouldn’t mind replacing them. She agreed. However, then ignored us. Kids were getting restless after waiting a further 10 minutes. Unfortunately had to ask again. The girl then went to get them again came back to the table with another 3 that had melted again. Left with no option but to request a refund which was given. However no empathy whatsoever shown for child leaving in tears with no ice cream.
I visited McDonalds today for a quick coffee. Unfortunately I left my phone on the table. I only discovered it when I arrived home. I phoned and was told it would be put aside for me. I drove back to get it and tried to give the member of staff £5 as I was so relieved to have it back. She refused saying they were not allowed to accept money. So honest of her and a big thank to MacD.
Staff hours have been cut in this outlet because apparently it is not making enough money. Came in at lunch time and the few staff on duty were overwhelmed. This is NOT the fault of the staff who are always friendly and efficient. Customers will go elsewhere if this continues.
Went in to get a latte waited 18 minutes for it, dispite reminding them twice if it was getting made and not even an apology. F*cking Shocking service!
