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"very fast service and the order was right!"
Phone: +12173593856
Address: 2909 W Kirby Ave, 61821, Champaign, US, United States
City: Champaign
Website: https://www.mcdonalds.com/us/en-us/location/IL/CHAMPAIGN/2909-W-KIRBY-AVE/15879.html
Dishes: 98
Amenities: 4
Categories: 5
Reviews: 3742
WORST customer service experience! I ordered from the online app and after placing a breakfast order, the app wasn't recognizing my being in the curbside pickup parking so the app said to call the store and provide the order number. The people inside who answered the phone said they had been having an issue with it. I tried to give my order number over the phone but she didn't speak English well and she told me to come in. I went to come in and the doors were locked so I went through drive-through. The manager came to the window and said it was now past breakfast time and they couldn't do anything!! I was sitting in the curbside pickup calling 15 minutes before breakfast ended- I could have done drive through had I foresaw they were going to have an issue with their ordering? I was picking up an order for several church members who were volunteering their time. This was a HUGE inconvenience; if you have a problem with your app, don't blame the customer and say too bad- fix it and make it right! Poor management.
After several visits, this location is still the worst in the area. Always slow service. Tried to give them another shot yesterday just to be told by a jerk employee that the lobby was closed. STILL CLOSED?? How long does a renovation take? You can go into other mcdonalds locations without a problem.
they always get the commands of people wrong, some people need certain things and if they get something wrong, it is confused with all. not to mention that you are bringing out the wrong things.
Do not go to this McDonalds! They've messed up my order more times than I can count. Customer service is bad as well. I don't usually leave reviews but this place is genuinely terrible.
