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Phone: +17035506100
Address: 6408 Landsdowne CtrVA 22315, Alexandria, United States
City: Alexandria
Website: https://matsuisushiramen.square.site
Monday: 16:00 -21:30
Tuesday: 16:00 -21:30
Wednesday: 16:00 -21:30
Thursday: 16:00 -21:30
Friday: 16:00 -21:30
Saturday: 11:00 -21:30
Sunday: 12:00 -21:30
Dishes: 53
Amenities: 8
Categories: 5
Reviews: 1338
Matsui was highly recommended yet it was not the finest sushi experience I ever had. Customer service on our first visit varied depending on who was serving us. The male server who brought our appetizer was very courteous and friendly and corrected an error made by the server who took our orders. My husband was not thrilled at the tough texture of his chicken in his meal and didn't like how the female server disregarded me and did not put in the order for my appetizer but she did for his appetizer. He didn't like it when we were not asked if we wanted a refill of our drinks. He does not want to come back to Matsui and would prefer Chinese takeout from another establishment. He also thought Matsui was overpriced compared to the many Japanese restaurants we went to with better service and food. Regardless of the treatment and his complaints, he did give a 20% tip and kept his complaints private. I liked my sushi and how efficient the sushi chefs were. The servers were polite. One of them was forgetful but it didn't bother me. As for my husband's complaints and his complaint of how I was treated by a server, it didn't upset me, and she was not rude to me just forgetful. I told him that I didn't take it personally and that when he isn't around me females are not very nice to me or just very rude out of pettiness at least the servers were polite at Matsui). I was going to give it 3.7 stars and round it off to 4 stars. Yet, due to his complaints and refusal to ever go back to Matsui, I lowered my rating to 3 stars. I have to consider his opinions and thoughts. His views matter to me deeply, even though, I had no complaints except that my husband was unhappy with the food service and that the server forgot to put in my appetizer order and other things I requested.
Was craving for sushi but also wanted something a little more filling Decided to try this place for the first time since I was in the area.
Ramen is the best in the area. Sushi is also great. I would recommend carry out as the place is small.
The staff is top notch, professional, courteous, proficient, and easy going.
