1 /5
Rating
★
We stayed night of 7th to 8th Oct. in room 121. In overall the hotel is nice, the warmth of the wood in the interior gives a cozy feeling, it’s quiet and relaxing. Dinner is okay , on the expensive range for the quality it offers but with a very nice presentation. Waiters were rushing serving us, we felt a little pushed to finish the dinner. Our unpleasant surprise comes when after a tiring day we decide to go to be and when unwrapping the duvet I found a piece of food smashed and sticked to it… it was touching the sheet below… disgusting. We ended checking every corner of the bed almost at midnight, and surprise we found the upper duvet/blanket with brown stains, we called the front office bring us new bedding. They were fairly fast bringing new. It wasn’t nice to fall asleep feeling the bed was dirty. The day after at the checkout, no mention to it, no proper apology. I was and still am extremely disappointed. I have previously worked at a 5 star hotel and these are not the protocols we used to follow to satisfy our clients. Other than that, the overall experience was okay, with an abundant breakfast. I wouldn’t recommend the place, it’s understandable that mistakes can happen, but an apology due to a mistake is a must.