LaScala's Fire Glassboro

Two bartenders had nine total customers at the bar but totally ignored our group of six trying to get a drink or two before our reservation. We had cash and a credit card sitting on the bar trying to get them to just look at us but they wouldn't so we gave up and just stood at the bar with nothing. The hostess seemed bothered helping us, then it seemed like she was just going to hand us a stack of menus and point to a booth in the very back of the place but decided to actually walk us to our seat when we asked which booth or table she was pointing to. She then made a family of ten with two kids stop eating and slide one by one out of their giant booth to remove their coats, hats scarves from the next booth over while we all stood their watching them instead of giving us one of the MANY empty booths available. Embarrassed, we offered to sit at the empty booth right next to it or ANY other table and were told There's a rotation like we don't understand the restaurant biz. Keep in mind this was a weeknight and the place never got more than maybe full. She easily could have let that family keep their things there and sat us in the very next booth and swapped the servers if needed. Next, eight of us in the booth, only four place settings, hostess said she would get them and didn't, waitress said she would get them and didn't. We ended up passing apps around and half the table didn't try anything because they had no dishes or silverware! Next, seven of us received and our dinners which tasted good while one of us waited almost an hour for his dinner. Our dinner and some drinks averaged per person without tip which is fine for a goodgreat experience but we didn't get that here. It's a nice looking place but I can't remember the last place that failed on so many customer service levels. We'll never be back and if there is an actual owner versus a corporation behind this place heshe better start spending lots more time there before it's too late

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I did not care for the ambiance of this place. It looks and feels like a cafeteria. Our server told us that the food comes out of the kitchen whenever it’s ready and to keep that in mind when ordering. This is not a good idea. I had to wait and wait to eat while my dining companion ate his food so it wouldn’t get cold. Had to ask server for bread it is an Italian place and was brought a bowl of cold sliced bread. No butter or dipping oil. Not the dining experience for me

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Very pleasant, food was good service friendly. Had a problem with reservation manager was very gracious solved our problem. Would definitely return to LaScala

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Suggest ordering appetizers first. Order next course when done with previous course. Entree arrived before salad. So didn’t get to enjoy it

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Delicious... Our waiter was outstanding Ian manager was great so was the rest of the staff. We will definitely be back

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