1 /5
Rating
★
We were greeted with a friendly smile and sat down at a table immediately! But that’s where the good experience ended…when we were seated our need for a highchair was acknowledged by our server. We sat with our 1 year old for 15min waiting for the highchair while we watched our server walk past us multiple times. Eventually realized that we were forgotten and went to get the high chair from the corner where all of the high chairs were stored ourselves. The highchair strap was broken so our toddler could easily climb out. We ordered 2 waters with lemon to start. Waters arrived 10min later with no lemon. No refills for waters or chips provided throughout the entire meal despite empty glasses/baskets. Sides for our child’s meal were never delivered. Milk cup for kids meal was an adult cup that the child couldn’t hold himself. The kids quesadilla came out 10 minutes after everyone else’s meal and was so hot the kid couldn’t eat it for a while so needless to say he was impatient. Kids meals, especially toddlers come out first and they don’t come out so hot that the adult can’t touch it let alone the kid. We had to find our server to ask for the check since we had sat there with empty plates for a while. When we checked out we tried to tell the lady at the register that we never received part of our order and she was argumentative saying that we were not charged for the sides. This of course did not change the fact that the food served did not match what we ordered. There was an automatic 8.25% charge which we assumed to be tip on our bill, then we were also asked for a tip added to that. Had it been up to us a tip was not earned. The food that actually was served was subpar. The Pollo Fundido had a minimal amount of cheese for being a cheese covered dish. The atmosphere was outdated and the fish tank in the entrance was disgusting and had not been cleaned on a while. Will not be returning.