Kailash Momo - Table reservation

Man I ordered my all time fav pork chowmein and my boyfriend ordered pork momo . My boyfriend’s brother doesn’t eat pork but just to let him know that kailash serves the best momo gave him a piece . He said the meat was hard...and cold . We thought he was messing with us and my boyfriend had the next momo he said what’s with the meat and then I took another piece . The momo was like warm but inside the meat was cold and hard and smelled a bit . I was like so mad cause like something was always not served quite right . And the waitress there has a different attitude which I don’t like . So unfriendly, customer service alu jasto . She just gives you a different vibe . So I went with the momo and told her and followed her to the kitchen . Then the boss comes up and starts saying we are lying and it can’t be . Then I see the male boss looking at us and gossiping. I went up to reception and narrated the whole situation cause he is the owner and thought he might understand that we are not blaming your company it’s the momo that was not good . He was like I can’t take this if you say smth about the company and I was like look I’m your daily customer and I have had issues but I love the chowmein and momo so much I end up coming here every time giving you guys chances despite you disappointing us but still going there for authentic food and getting dissatisfied often and while talking to boss about everything , he was not listening and was arguing back . Where is the consistency? Where is the good customer service? Okay so ever since I tried their momo once in Dec it was the best and I always suggested other’s their pork momo’s . After I shifted to London . Once the momo was cold we asked them to return and they did and got us warm one . My boyfriend said that we will never come to this restaurant from the food they served and also because of the waitress’s attitude . Then on the other visit asked the male waiter if the lalmon is served warm and he said it’s warm , but lalmon (gulabjamun) served cold asked to return and got warm one . Then my boyfriend and his brother took a take away of two chicken momo’s to have it in the park . If regular customer’s opinion is not valued and you keep on saying that we are lying when we love your food and actually keeping this ego and arguing back . Below some proof of how much I have loved this restaurant besides having good service from the waitress and some cold momo’s and lalmon . I have paid for the food , I’m starving and when I come to get some good food being served cold food pisses me off . I’m not just here to blame your food or fake it , I ain’t got time for that ! Spread good energy , stay consistent with the food but also never visiting this place ever again

• Useful
• Not Useful
• Reply

Their food isnt even great to begin with, but that wouldn't have been a problem at all if it weren't for their discriminative actions. The owner specially treats his own country's people with low respect and a sort of disgust (from my judgement of his...face) while on the other hand he is really nice and charming to english or any other non Nepalese people. This really shows how this guy has shallow way of looking and treating people all based on their nationality and looks . I would really suggest all Nepalese folks to observe this behaviour of this man and rather go to neighbouring Nepalese restuarants who actually treat you like guests and welcome you. Over all i felt that they were just really ungrateful towards their customer (Particularly Nepalese )and specially with their very buddhist theme going on in the restaurant it just come off as hipocracy that they out of all would start discriminating people based on nationality.

• Useful
• Not Useful
• Reply

Its been ages since i have been to this lovely restaurant . I took a couple of guys from work and was greeted like an old friend by the owner who passed his regards on to my wife and we had the most fabulous meal.. as usual), i cant stress how good the food its at this place and its a must if you live work or even just visit Woolwich , Go there you wont be disappointed and you will return again and again.

• Useful
• Not Useful
• Reply

It was very disappointing to see that they treated “white folks” or English speaking people more favourably. Very evident as they constantly were checking if everything was alright yet I was never even checked once if my food was alright. (I speak the same language as the owner)

• Useful
• Not Useful
• Reply

I often go to this local restaurant. I find it cosy and the hosts are welcoming. The food is great.

• Useful
• Not Useful
• Reply