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"if I could give this place a zero. I was here with my family regularly. it is a high-end restaurant so they have to dress nicely."
Phone: +12014885667
Address: 181 Riverside Sq Mall, Hackensack, New Jersey, 7601, United States
City: Hackensack
Monday: 11:30 -21:00
Tuesday: 11:30 -21:00
Wednesday: 11:30 -21:00
Thursday: 11:30 -21:00
Friday: 11:30 -21:30
Saturday: 11:30 -21:30
Sunday: 12:00-21:00
Dishes: 17
Amenities: 11
Categories: 5
Reviews: 17628
I would’ve given a 1-star rating, if it wasn’t for their manager, Sapphire. My coworkers and I made a reservation for a party of 4 on a Tuesday night (when it’s fairly less crowded). 1 more coworker ended up wanting to join, so we called Houston’s to see if we can add 1 more to our reservation. The lady who picked up sounded rude, and let us know we would have to give up our reservation if we don’t stick with our original reservation. We said that was unfair and was about to ask to speak to the manager when she herself actually got on the line, apologized for the disappointing service, and this was an unacceptable behavior on their end. She made sure that she wanted to greet us personally when we came in, and that she would assign us one of the best servers for us to enjoy our night. Food was of course delicious. Things may not go the way it’s supposed to be during a hectic and busy night, but the little yet detailed customer service makes up everything.
What an incredible dining experience! Houston’s is a classic from the ambiance to the wine to the food. Everything is clean and nice. One of my favorite parts of my latest meals at Houston’s was the service. Our waiter was kind, full of recommendations, and accommodating. He helped us have the perfect night! As for the food, the steak is to die for! One of my favorites from the menu is the grilled artichokes. Unreal! The remoulade that came with it was just amazing!
I've been going to Houstons/Hillstones for about 20 years. always had a great time and meal until about a year ago. they refused to cook my steak.
Look forward to the most delicious, mouthwatering, aromatic culinary experience! Regardless of how long it was, the food, taste and quality...
if I could give this place a zero. I was here with my family regularly. it is a high-end restaurant so they have to dress nicely.
