2 /5
Rating
★
★
My father ordered a beer and a soup. I ordered a soft drink, a coffee and a dessert. I got the coffee in about five minutes. Then we waited for another ten minutes for the beer and the soft drink. Ten more minutes for dessert (which I assumed I would eat with coffee, but we already have all drinks, hot and cold, until then consumed). We waited for the soup for ten minutes, but she never arrived. At the same time, the same soup was delivered to other guests who arrived and ordered us. We waved to the waiter to make them aware of the problem, but they always talked to the locals and ignored our section of the restaurant. Another ten minutes before a waiter approached us. At that time we were at the restaurant for about 50 minutes. We told the waiter we wanted to pay, but we never got the soup we had ordered. The waiter told us they had problems with the kitchen. He continued that he would take the soup off the bill, but scared us not to inform him about the problem before we wanted to pay so he could fix it. I told him we were trying to get someone's attention, but we were ignored. He answered that we should have stood up from the table and approached him, and we had to learn to communicate our problems before we ask for the bill. This comment made a bitter aftertaste than the mess with our order. It is one thing not to be at the top of your game and another, the fault for him on the customer. I don't know about you, but if I'm in a restaurant, I really don't expect me to go after the waiters to tell them that we haven't received any meal we had ordered. The coffee and dessert are good, but my father and I have unfortunately agreed that this was the worst service we had received during our weeks ski holiday in the Zillertal.