2 /5
Rating
★
★
Wow, what a disappointment. It 's hard to believe that my 5-star (Yelp! review from 1.5 yrs ago has fallen so low. In short, the service sucked, so badly that we have no desire to return to Helluva.We arrived last Saturday shortly after 4 p.m. It was not busy (I saw more staff than patrons and although we were seated right away, it took about five minutes before a gal strolled over. Strike one! She apologized. For what? Well, after this experience, I can only guess she was apologizing for being too busy yapping w/ other staff that she didn 't come over sooner; or that someone didn 't come over to at least give us water.We took our drink order and appetizer (fried pickles . After delivering those, she took our meal order. Usually w/ appetizers, each person will receive a small plate to load up their individual tidbits of the appetizer. We never received those smaller plates, eating off the large appetizer plate. Strike two!Our meals were delivered in a relatively good time, however, not once did she come back to inquire how everything tasted. Strike three! Nor did she return to ask if we wanted a refill on water or the teas we had. My sister even put her EMPTY glass on the edge of the table, testing our server 's awareness. She was clueless. Strike four!She only returned when we began filling up our personal take-home containers and did not even ask if we wanted dessert. Even if we were packing up our plates, any decent server would ask did you save room for dessert? No, she did not do that. Strike five!In summary, I would be less harsh in my criticism if the place was super busy and they were short staffed. I would be more understanding in that situation. But when we watch our server standing up at the bar, chit-chatting with other servers, clearly her priority is not her customers, and she had no qualms ignoring us. So we had no qualms not leaving a tip.