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"Nice atmosphere, the food was good, not excellent and the prices were really high. Would go back but not for those high prices."
Phone: +41813858585
Address: Voa Sporz 85, 7078 Lenzerheide/Sporz , Switzerland
City: Lenzerheide
Website: https://www.guardaval.ch/de/
Dishes: 15
Amenities: 23
Categories: 5
Reviews: 1752
I was quite excited to have a 16 point Gault Millau meal last weekend to celebrate a year of achievements with family and friends. My excitement slowly diminished as the meal progressed due to our server's etiquette. When serving the water, the server went over the person sat across from me and filled my glass facing me over the table. We then ordered wine. I teach sommelier courses and was genuinely interested in the wine menu. I wanted to keep the wine menu to continue reading the selection, but the server took the open menu from my hands. My colleague asked for it back because he was aware that I was still reading; unlike the server. My family and colleagues all ordered the five course surprise menu. I wanted to order courses separately because the menu items sounded fantastic. I asked the server if I could please order the dessert after the fourth course because I wanted to see how full I would be. He enthusiastically said that it would be fine. Two other servers delivered the fourth course (I believe 1 lady was a manager) so I waited for our server to bring the dessert menu. He never returned. Another two servers brought everyone their desserts, but I never had an opportunity to ask. I then saw our original server and asked if I could please see the menu for dessert. He then handed me a menu- but never opened the menu to the dessert section. I had to eat my dessert 10 minutes after everyone else had theirs. There were a few other server etiquette issues, but trip advisor is probably not the best place to air all concerns. Perhaps I over assess because I manage a hotel business school and my husband manages another Gault Millau restaurant. Regardless, the other servers, manager and the chef were all let down by a particular staff who maybe lacked training or had a bad day. At least the breakfasts were fantastic and the hotel was gorgeous.
We had a generally very pleasant visit to Guarda Val with one exception. Lovely location, welcoming reception excellent accomodation. The Gin tasting with Sebastian was a highlight. His knowledge of subject pleasant approach were very much appreciated. We stayed 2 nights ate in both restaurant options. First night in the bistro style **** Naros was great. Food quality excellent pleasant service. Good value for money. Our problem was with the top apparently Michelin starred) restaurant “ Guarda Val”. The food was disappointing service perfunctory. My salmon seemed to be prepared sous vide. It was way over cooked, had the consistency of jelly no flavour. My companion’s veal dish was tough very plain. Virtually no vegetables were served. The service was lacking finesse interest, there seemed to be no supervision. During this trip we have eaten at a number of Michelin rated restaurants. This did not measure up in any respect. I have to believe the regular chef was missing. If so we should have been warned avoided this expensive disappointing meal. Another meal at **** Naros at half the cost), would have been more enjoyable. So, a mixed review. We liked and would recommend) everything at Guarda Val except the gourmet restaurant. Michelin need to do another inspection.
We were here as part of a large wedding party. The food and the wine was excellent. The staff working here were some of the best I have ever experienced in a restaurant so whoever is responsible for the training take a bow.
We took the surprise menu and were definitely not disappointed. Everything was of highest quality and admirable presented. It took however a longer time and since we hiked, towards the end we were a bit tired.
Nice atmosphere, the food was good, not excellent and the prices were really high. Would go back but not for those high prices.
