Grill-it - Table reservation

Tonight, a group of 12 friends went to grill it on the Stafford Road. Where do I start? The service was absolutely disgusting. As it was quite a large booking, I was asked to pre order the mains and pay a £60 deposit, so £5 each. When I got there, the girls said that they had been given menus and were told to order at the bar when they were ready. I went to the bar and asked why they had been given menus when I had pre ordered the food a week before. This was quickly sorted. However, I asked for a drinks menu, only to be told that they didn’t have one as they were part way through having new menus. Our food arrived and the food itself was beautiful and the portions were very generous. This is where my praise ends unfortunately. Nobody came to check on us and to see if we were enjoying the food. It took a good 45 minutes for our plates to be cleared from the table. We weren’t offered a dessert menu. One of the girls went and asked for the dessert menu and we were given one to share between the 12 of us. She was told to ignore the prices stated as they were wrong and we would need to ask for the price. In the end we didn’t bother with dessert as we’d have probably been there until midnight! The £60 deposit that I had paid, I was told they’d need to refund it to me because their till system couldn’t cope with knocking £60 off the final bill. I said this would be stupid as I would need to pay the everyone their £5 back. This was resolved but when we finally came to pay at the end, the girl who came to settle the bill obviously hadn’t been given this information and wanted to refund me the £60 again. We explained this had been dealt with and she should speak to her colleague. She ran off and didn’t come back so we had to sort the bill ourselves, working out what the staff should’ve been working out. You really need to work on your service Grill it because we definitely won’t be returning again. And maybe print some more dessert menus with the proper prices on! Can’t even blame the fact that it was busy because it was dead in there.

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I’m not normally one to write reviews, but I feel that it is totally necessary in this instance, as this place needs to know where they’re going wrong. The food is very good, and I have always enjoyed everything I have eaten here. The issue is the staff. It appears that all of the members of staff at the Stourbridge restaurant have either zero people skills/enthusiasm to work, or simply have not had any necessary training required to work with members of the public in a restaurant setting. Whilst having lunch, we had to approach members of staff ourselves for a number of things. We needed to ask for a drinks menu, we had to ask to place out drinks order and then again for food. The waiter had a bit of an attitude, struggled to take down our order as he didn’t know the menu, and simple didn’t appear to know what he was doing. My friend (a vegetarian) ordered a falafel wrap. When the food arrived, the same waiter handed over a chicken wrap. When my friend mentioned that she hadn’t ordered that, the waiter replied with “I don’t know what you’ve ordered to be honest”. Whilst we enjoyed our food, we noticed a number of other tables having to get up and find staff members in order to place their orders. One table even asked if it was a “order at the till” restaurant, as they’d been sat at their table for around 15-20 minutes before anyone came to their table. The staff are not trained, they are not attentative and leave visitors waiting around much longer than they should be. I really enjoy this restaurant, and will continue to come back, but the service is shocking and makes the experience quite disappointing.

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Dropped in to the Oldswinford branch at around 9pm on Saturday 23rd. It was one of those desperate options as didn’t fancy a curry and Couldn’t think of anywhere else to go. It’s a really poor imitation of Nando’s that charges pretty much the same price. I’m vegetarian and opted for the signature falafel wrap. Talk about stodge. It was basically a naan bread with a load of non particularly fresh salad and 3 dry chopped falafel (these were burnt! which I informed the waitress when she cleared away “oh, sorry about that” . The spicy fries just way too much spice thrown on the top. Seriously don’t bother. McD’s quality is better and at 1/3 of the price you might as well head there. My mates chicken burger was no better. Won’t be back. Awful food.

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About 12 in our group, i was visiting friends . Great staff, great food all cooked to perfection. Really enjoyed our meal. Wasn't silly prices either . I live about 100 miles from this restaurant, but if I get down that way again, I would definitely go back for a feed .

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Visited for the first time on the off chance and the food was beautiful. Staff were very friendly and polite and the food was with us in less than 10 minutes of service. Would highly recommend and will be going back again soon.

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